Plexvia Shared Inbox
Plexvia Shared Inbox: A permissioned shared inbox for small teams, with AI-drafted replies reviewed by people. Ranked #29 of 34 in Email Collaboration Software by our editors (6.3/10); pricing: Free plan · paid from $199/mo; best for small teams sharing email and website chat.
At a glance
- Editor score6.3 / 10
- PricingFree plan · paid from $199/mo
- Best forSmall teams sharing email and website chat
- Free planYes
- Email assignmentYes
- Facts checked4 Oct 2026
Where it wins
- Combines customer email and website chat in one shared queue
- Role-based or individual access with view, draft, and send permissions
- Human-approved AI reply drafts, private notes, and conversation search
Where it doesn't
- Business starts at $199 per month, with Scale at $599 per month
- Free is limited to 1 seat and 1 connected channel
- The documented integration set includes WordPress
Our verdict on Plexvia Shared Inbox
Plexvia Shared Inbox brings customer email and website chats into a shared queue for small teams. Mailbox access can be assigned to roles or individuals, with separate view, draft, and send permission levels. Teammates can add private internal notes, search shared conversation history, and review AI-drafted email replies before sending. The product is described as being in beta, so teams should weigh that status when deciding whether it fits their day-to-day support process.
The published plans show a Free tier at $0 per month with 1 seat and 1 connected channel, plus an email inbox with AI-drafted replies and website chat. Business costs $199 per month and adds internal staff chat and AI summaries on handoff. Scale costs $599 per month and adds API access, advanced analytics, and data export. Business and Scale are flat monthly team prices; annual billing is listed as coming soon. The pricing page also describes a 30-day refund period, and the trial does not require a card.
The strongest fit is a small team that needs permission controls across a shared email and website chat queue, with human review over AI-written replies. Plexvia says its wider platform connects the inbox to a business knowledge base used to ground AI replies. WordPress is the listed integration, and the platform is web-based and cloud-deployed. Teams looking for a broader documented integration set, or those who need shared drafts explicitly described as a workflow, may want to compare alternatives. The listed workflow includes approval of AI-drafted replies, not a distinct shared-draft feature.
Plexvia Shared Inbox pricing
All 3 Plexvia Shared Inbox plans and prices →
Plexvia Shared Inbox fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Inbox channels | Email_chat |
| Email assignment | Yes |
| Shared drafts | No |
| Email approvals | Yes |
| Email providers | Not verified |
| Automation rules | Not verified |
| Money-back guarantee | 30 days |
| Deployment | Cloud |
| Platforms | Web |
| Built for | Small business (editorial estimate) |
| Integrations | 1 integrations: WordPress |
| Pricing | Free plan · paid from $199/mo (source) |
| Website | plexvia.com |
| Facts checked | 4 Oct 2026 |
Plexvia Shared Inbox integrations
Plexvia Shared Inbox lists 1 integrations on its own site.
- WordPress
Alternatives to Plexvia Shared Inbox
- Help ScoutA broad support inbox with collaboration, self-service, automation, and AI features.9.3
- Spark for TeamsA cross-device email client for teams coordinating shared inboxes and drafts.9.1
- Google Groups Collaborative InboxA free shared queue for teams that need basic email assignment and resolution tracking.8.8
See all Plexvia Shared Inbox alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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