Order Chat for WooCommerce review
A focused WooCommerce plugin for conversations tied to customer orders.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Order Chat for WooCommerce adds customer-to-administrator messaging to the order details pages in a store and its WordPress admin panel. It suits small stores that want customers to ask order-related questions in context, rather than use a general-purpose live chat widget across the site. The plugin is self-hosted and requires WordPress and WooCommerce; its chat channel is the website.
Its order-specific controls are the main distinction. Administrators can enable chat for selected order statuses, and both customers and administrators can receive email notifications when new messages arrive. Optional file uploads have configurable allowed extensions and size limits. Message text and background colors, along with success and failure messages, can also be customized. These options support a focused support exchange tied to an order, but the product's described scope does not extend to cart-context messaging or broader chat channels.
According to the vendor's pricing page, the listed 1 Year Plan costs $49 per year. It includes free installation, one year of free support, and a 30-day money-back guarantee; email is the listed support channel. There is no free plan. This is a straightforward fit for stores seeking order-page conversations with lightweight controls and notifications. Stores that need a sitewide chat widget or messaging beyond order details should consider a broader live chat product instead.
Order Chat for WooCommerce pros and cons
- Where it wins
- Customers and admins can chat from order details
- Enable chat only for selected order statuses
- Optional file uploads and email message notifications
- Where it doesn't
- Messaging is focused on order details, not general site chat
- Requires both WordPress and WooCommerce
- No free plan; the listed plan costs $49 per year
Order Chat for WooCommerce fact sheet, pricing and score →
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