Optima Health EAP review
A broad EAP covering counselling, crisis, legal, financial, family and work-life support.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Optima Health EAP, also branded as Help Employee Assistance on some official pages, provides confidential employee assistance and wellbeing services for organisations. It is designed for employees seeking support with mental health, money worries, carers, consumer and legal matters, family and home concerns, and work-life issues. Access includes 24/7 telephone advice, information and support, with counselling available by video, telephone or in person when clinically required. Employees can also access support online, through writing and live chat.
The service has a broad support scope for employers that want one EAP covering everyday wellbeing and more difficult situations. Its counselling offer is complemented by money-worry support, including debt and gambling, consumer and legal guidance, family and relationship support, career stress and work-life balance assistance. Manager support resources extend the service beyond individual employee access, while critical-incident and trauma support addresses workplace events that require a coordinated response. This breadth makes Optima Health EAP relevant to organisations looking beyond counselling alone.
Microsoft Teams is the key platform fit: video counselling is delivered through Teams, and Teams is the product's listed integration. The published commercial model is contact sales, so organisations should expect to discuss requirements directly rather than select from publicly presented tiers. Optima Health EAP suits employers that want confidential, multi-channel assistance with counselling, financial, legal, family, work-life and crisis support, particularly where Microsoft Teams is already part of employee communication. It is less suitable for buyers seeking a self-serve purchase flow, a broad integration ecosystem, or a narrowly focused counselling-only service.
Optima Health EAP pros and cons
- Where it wins
- 24/7 telephone support with counselling by video, phone or in person
- Covers mental health, money worries, legal, family and work-life concerns
- Includes manager resources and critical-incident and trauma support
- Where it doesn't
- Pricing requires a contact-sales conversation
- Microsoft Teams is the only listed integration
- Counselling may require in-person or telephone access as well as video
Optima Health EAP fact sheet, pricing and score →
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