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OpenCaseTracker review

#24 of 34 in Employee Relations Software

A focused case tracker for sensitive workplace matters, with configurable workflows and audit trails.

6.4/10Editor score
Visit Aptigence
OpenCaseTracker6.4 Visit Aptigence

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

OpenCaseTracker is workplace case management software for employee relations, investigations and complaints. It is aimed at unions, employers, HR teams and workplace investigators handling matters such as grievances, disciplinary cases, investigations and disputes. Teams can record, allocate, track and report on cases in a searchable workspace. The product is configured to meet each organisation’s needs, which makes it relevant to mid-market and enterprise teams seeking a tailored case-tracking setup rather than a general HR platform.

Its scope centers on managing case work: configurable workflows, custom fields, document management, email integration, correspondence and reminders support the movement of cases through internal processes. Case-type grouping supports reporting, while audit trails record case activity. This combination is suited to teams that need to organise sensitive matters and retain a record of handling. Aptigence also offers implementation, training and ongoing support, with email listed as a support channel. The vendor describes the product as proven in production for more than 20 years.

According to the vendor’s pricing information, OpenCaseTracker Core starts at AUD 9,900 one-time, including GST where applicable. The listed plan includes workplace case management configured to the organisation’s needs; the published details describe no subscription tier structure. That upfront price may suit an organisation budgeting for a configured deployment, but it is a significant commitment for teams with lighter needs or limited budgets. OpenCaseTracker is listed for web use, and its feature set is focused on case handling rather than a wider HR suite. Choose it if configurable workplace case tracking, documents, correspondence and audit trails are central requirements. Teams seeking a broader HR system or a lower-cost entry option should consider alternatives.

OpenCaseTracker pros and cons

  • Where it wins
    • Records, allocates, tracks and reports on sensitive workplace cases
    • Supports configurable workflows, custom fields and case-type reporting
    • Includes document management, reminders, correspondence and audit trails
  • Where it doesn't
    • OpenCaseTracker Core starts at AUD 9,900 as a one-time price
    • The listed platform is web only
    • The listed feature set focuses on workplace case management rather than a broader HR suite

OpenCaseTracker fact sheet, pricing and score →

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