OMniLeads
OMniLeads: A flexible open-source contact center for campaign calling, WhatsApp, and self-managed deployments. Ranked #30 of 36 in Omnichannel Contact Center Software by our editors (6.5/10); pricing: Free plan; best for teams wanting open-source campaign calling.
At a glance
- Editor score6.5 / 10
- PricingFree plan
- Best forTeams wanting open-source campaign calling
- Free planYes
- Paid fromFree
- Facts checked23 Sep 2026
Where it wins
- Open-source deployment with on-premises and cloud options
- Browser-based WebRTC consoles for agents and supervisors
- Campaign calling, WhatsApp, recording, reporting, and REST APIs
Where it doesn't
- Workforce management is outside its stated scope
- AI assistance is outside its stated scope
- Advanced capabilities vary by plan and deployment configuration
Our verdict on OMniLeads
OMniLeads is an open-source contact center platform for organizations managing inbound and outbound customer communications. It combines browser-based WebRTC consoles for agents and supervisors with manual, preview, IVR, and predictive campaigns. Teams can also handle WhatsApp Business chat, bot and voice calls, while digital channel support includes Instagram and Meta Messenger. Self-managed on-premises or cloud deployment suits organizations that want control over their infrastructure, and Freetech Solutions also offers managed Cloud and commercial Enterprise editions.
Its plan structure covers a wide range of campaign and supervision needs. Cloud Basic includes user and group management, manual and preview campaigns, inbound campaigns, WhatsApp Business capabilities, premium reporting, and a wallboard. Cloud Advanced adds video calls, predictive dialing, outbound IVR, WhatsApp bulk messaging, and CRM integration. Enterprise Lite focuses on campaign management, reports, white labeling, and email support; Enterprise Starter adds video calls, premium reporting, WhatsApp Business chat, cloud monitoring, training, and email/chat support. Enterprise Professional adds a business wallboard, predictive dialer, outbound IVR, CX surveys, and WhatsApp Business chat, bot, and voice.
The strongest fit is a team that needs open-source campaign calling with supervision, recording, searchable retrieval, bulk download, CRM/ERP integration, and a RESTful API for contacts, calls, ratings, and integrations. Its ecosystem includes WhatsApp Business, Meta, CRM/ERP systems, and SIP-based PBXs. Organizations seeking workforce management or AI assistance should consider a broader alternative. Dialer availability can depend on deployment version and configuration, so teams should align their chosen edition with the required campaign workflow before deployment.
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OMniLeads pricing
All 2 OMniLeads plans and prices →
OMniLeads fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Free |
| Voice channel | Yes |
| Digital channels | WhatsApp, Instagram, Facebook Messenger, email |
| Workforce management | Not verified |
| Outbound dialer | Yes |
| AI agent assistance | Not verified |
| Interaction recording | Yes |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Email, Live chat, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 2 integrations: CRM systems, Google API |
| Pricing | Free plan (source) |
| Website | omnileads.net |
| Facts checked | 23 Sep 2026 |
OMniLeads integrations
OMniLeads lists 2 integrations on its own site.
- CRM systems
- Google API
Alternatives to OMniLeads
- RingCentral RingCXA broad omnichannel contact center with strong workforce, AI, and reporting coverage.9.4
- Amazon ConnectA broad AWS-native contact center with omnichannel routing, workforce tools, and AI.9.3
- Intermedia Contact CenterA supervision-focused omnichannel contact center with routing, workforce tools, and AI.9.2
See all OMniLeads alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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