NPS Surveys by SalesHub review
A Salesforce-focused CX platform with advanced automation, analysis, and follow-up workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
NPS Surveys by SalesHub is a Salesforce-native customer experience platform for organizations measuring Net Promoter Score, customer satisfaction, and customer effort. It is designed for mid-market and enterprise Salesforce teams that want survey responses connected directly to Account, Contact, and Case records. Surveys can be triggered by Salesforce events, while detractors can generate automatic Priority 1 cases and promoters can receive review requests. Distribution covers email, in-app, QR-code, web, and social channels, with multilingual surveys and real-time dashboards with custom filtering.
Pricing is organized into three plans. CX Lite costs $3,500 per organization annually and includes NPS and CSAT surveys, email and QR Code channels, Salesforce-native operation, automatic detractor case creation, standard dashboards, and standard support with a 24-hour SLA. CX Pro costs $12,000 per organization annually and adds all five channels, AI sentiment analysis, NLP theme clustering, predictive churn scoring, automatic promoter review requests, and priority support with a 4-hour SLA. Enterprise / Government uses custom pricing and includes volume discounts and dedicated infrastructure. The published plans show a 30-day trial, and the product is paid rather than free.
Its clearest advantage is the depth of its Salesforce workflow fit: survey events, response mapping, case creation, review requests, dashboards, and churn-related analysis sit within one CX program. That makes it a strong choice for teams already centered on Salesforce and willing to fund organization-level software. Organizations seeking broad CRM compatibility should look elsewhere, since Salesforce is the listed integration. Smaller teams or buyers focused on basic survey collection may also find the annual CX Lite entry price difficult to justify, while advanced AI and predictive capabilities require CX Pro.
NPS Surveys by SalesHub pros and cons
- Where it wins
- Salesforce-native triggers, record mapping, and detractor case creation
- Multichannel surveys with multilingual distribution and custom dashboards
- AI sentiment, theme clustering, and predictive churn scoring on CX Pro
- Where it doesn't
- Salesforce is the only listed integration
- CX Lite starts at $3,500 per organization annually
- Advanced analysis and follow-up features require the $12,000 CX Pro plan
NPS Surveys by SalesHub fact sheet, pricing and score →
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