NextRequest
NextRequest: A public-records workflow for agencies handling intake, deadlines, documents, and redaction. Ranked #87 of 175 in Case Management Software by our editors (3.0/10); pricing: Pricing on request; best for public agencies processing records requests.
At a glance
- Editor score3.0 / 10
- PricingPricing on request
- Best forPublic agencies processing records requests
- Case intake formsYes
- Facts checked22 Sep 2026
Where it wins
- Public portal supports request intake and access to released records.
- Automates routing, assignments, reminders, and deadline tracking.
- RapidReview, document access logs, and exportable reports support case review.
Where it doesn't
- Pricing requires contacting CivicPlus sales.
- Mobile apps are not offered.
- SAML single sign-on and two-factor authentication are package-dependent.
Our verdict on NextRequest
NextRequest is a cloud-based, web platform for managing public records requests. It is designed for local governments, schools, and other public agencies that need a public intake portal alongside internal processes for routing, assignment, communication, deadline tracking, document collection, review, release, and reporting. Public portals also let people access released records. Its focus is a fit for agencies processing records requests rather than teams seeking a general-purpose case management system.
The workflow brings several records-handling steps together: custom request fields, automated routing and reminders, document upload and visibility controls, and storage for collected materials. RapidReview supports document redaction and review, while request activity and document access logs provide a record of activity. Agencies can save and export request reports, with API access available for custom reports. The described integrations include Web Central, Agenda and Meeting Management Select, municipal website search, and SAML single sign-on. These options make the product relevant to agencies connecting public records work with listed civic systems; buyers should assess whether those named integrations fit their environment.
Pricing is contact-sales rather than published as a set of plans, so agencies need to speak with CivicPlus to understand costs. SAML single sign-on and two-factor authentication are optional or package-dependent, which makes package scope worth clarifying during procurement. Support is available by phone, ticket, and documentation, with 24/7 support indicated. There are no mobile apps, so teams that require a dedicated mobile app should consider alternatives. NextRequest is best suited to public agencies that value a records-specific intake, document-control, and redaction workflow; organizations seeking mobile apps or broad general case management may be better served elsewhere.
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NextRequest pricing
NextRequest fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Case intake forms | Yes |
| Workflow automation | Yes |
| Custom case fields | Yes |
| Audit trail | Yes |
| Reporting dashboards | Yes |
| Mobile apps | No |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SSO/SAML, 2FA |
| Support | Phone, Tickets, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Web Central, Agenda and Meeting Management Select, Municipal website search, SAML single sign-on |
| Pricing | Pricing on request (source) |
| Website | nextrequest.civicplus.help |
| Facts checked | 22 Sep 2026 |
NextRequest integrations
NextRequest lists 4 integrations on its own site.
- Web Central
- Agenda and Meeting Management Select
- Municipal website search
- SAML single sign-on
Alternatives to NextRequest
- UiPath Maestro Case ManagementAI-assisted case orchestration for complex, document-heavy enterprise processes.9.4
- ServiceNow HR Service DeliveryA broad HR service suite for enterprises that need cases, workflows, portals, and AI.9.3
- Pega Investigative Case ManagementA broad investigation framework for agencies managing complex cases from intake through resolution.9.2
See all NextRequest alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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