New Relic APM review
A cloud APM platform with broad tracing and monitoring, plus a perpetual free tier.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
New Relic APM helps engineering teams monitor application and service performance, investigate slowdowns, and trace failures across distributed systems. It suits teams that want APM alongside broader observability capabilities, from small organizations through enterprise. Instrumentation is available through New Relic agents or OpenTelemetry, and the cloud platform presents performance metrics, service health, errors, and relationships among applications and infrastructure.
Its feature set reaches beyond basic response-time monitoring. Transaction traces and database query analysis can help teams inspect where work is taking time; distributed traces follow requests across services, while service maps visualize application, database, host, and service relationships. Error tracking, anomaly detection, alerts, and logs with trace and span metadata support investigation. Browser monitoring covers page performance and user experience. New Relic also lists 780 integrations, alongside OpenTelemetry and its own APM agents, giving it a broad ecosystem fit.
According to the vendor's pricing page, Free is perpetual, costs $0 per month, and includes 100 GB of monthly data ingest, one full platform user, unlimited basic users, and access to 50+ capabilities. Standard starts at $10 per full platform user per month, with a limit of five full platform users; it adds ticketed support availability and SAML single sign-on. Pro is $349 per user per month with annual billing and includes unlimited full platform users, commitment options, and Data Plus eligibility. Enterprise has custom pricing and advanced security and support options. Pricing is usage-based and also depends on data ingest or compute, so teams should consider both users and telemetry needs. The free tier makes it approachable for evaluation, but organizations needing more full platform users or advanced options should compare paid tiers carefully. Those seeking detailed cross-service diagnosis may find its breadth useful; a narrower monitoring need may not call for the full observability platform.
New Relic APM pros and cons
- Where it wins
- Distributed traces, transaction traces, and database query analysis
- Service maps, error tracking, alerts, and logs in trace context
- Free plan includes 100 GB monthly data ingest and 50+ capabilities
- Where it doesn't
- Free plan includes just one full platform user
- Standard is limited to five full platform users
- Pricing also depends on data ingest or compute usage
New Relic APM fact sheet, pricing and score →
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