MyLiveChat review
A low-cost website chat tool with useful routing, monitoring, and AI support features.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
MyLiveChat is a website-focused customer-support platform for small businesses, agencies, SaaS teams, education organizations, financial-services companies, and public-sector groups. It combines a website live chat widget with real-time visitor monitoring, proactive invitations, departments, routing, offline message capture, transcripts, a knowledge base, and optional AI answers. Agents can work through browser and desktop consoles, with support for web, Windows, macOS, iOS, Android, and API connections.
Pricing is structured for gradual expansion. The Free plan costs $0 per month and includes 1 live agent, unlimited chats, department and website support, and 3 years of chat history. Starter costs $15 per month for 1 agent, removes MyLiveChat branding, adds custom chat styling and URL options, and supports unlimited websites and chats. Basic costs $29 per month for 2 to 4 seats, while Corporate costs $59 per month for 5 to 9 seats; both include unlimited agents, departments, websites, and chats, plus 5 years of history. Enterprise costs $99 per month for 10+ seats and extends chat history to 15 years.
The strongest fit is a team that wants classic website chat with practical escalation options. The AI chatbot can draw on website and help content, search can run inside the widget, and human handoff preserves conversation context. Integrations cover website systems such as WordPress, Shopify, BigCommerce, Magento, Joomla, Drupal, Wix, and Squarespace, along with Slack, Discord, Microsoft Teams, Zendesk, Freshdesk, LiveAgent, and React. MyLiveChat is less suitable for teams prioritizing a broad set of social or messaging channels, since its core offering is website-first. Choose it for affordable web support and structured agent routing; consider an alternative when channel breadth is central.
MyLiveChat pros and cons
- Where it wins
- Free plan includes unlimited chats and 3 years of history
- Visitor monitoring, routing, transcripts, and proactive invitations
- AI chatbot supports website content and human handoff
- Where it doesn't
- The free plan supports only 1 live agent
- Core chat coverage is focused on websites
- Advanced plans are needed for larger agent teams
MyLiveChat fact sheet, pricing and score →
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