My AI Front Desk review
An AI front desk for calls, bookings and follow-ups, with a free plan and capped paid usage.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
My AI Front Desk is a cloud-based front-office platform for small and mid-sized businesses that want an AI receptionist to handle calls and routine customer interactions. It can answer inbound calls, qualify leads, book appointments against a live calendar, transfer calls to people and record interactions in its CRM. The wider toolkit includes a website chatbot and web voicebot, two-way SMS, forms, workflow automations, call recordings, transcripts and notifications. Outbound calls support reminders and follow-ups. It suits businesses looking to combine front-desk phone handling with digital messaging, rather than buy a voice-only agent.
The published plans show a Free tier with limited usage and access to an AI receptionist, web chatbot, SMS, forms and CRM. Business-in-a-Box costs $99 per month with monthly billing or $79 per month with annual billing. Both listings include 200 voice minutes, 100 chatbot conversations, 400 SMS messages, 300 form submissions and 20 outbound calls per day, plus Zapier integration. These defined allowances make the paid plan easier to assess against expected contact volume, but businesses that exceed them may need to consider another plan. Partner / Enterprise lists custom usage limits, volume pricing, API access, custom integrations, a dedicated account manager and white-glove onboarding.
For ecosystem fit, the listed integrations are Zapier, Google Calendar and API. That combination connects the receptionist to calendar booking and workflow automation, while the CRM keeps call, text and interaction records together. Buyers should weigh the plan boundaries against their needs: a small operation testing AI-assisted reception can start with Free, while a business with steady but bounded call and messaging demand may find Business-in-a-Box a closer fit. Organizations seeking custom integrations or usage limits should look at Partner / Enterprise; those needing more than the specified Business-in-a-Box allowances should compare alternatives before committing. The product's value is in combining voice reception with messaging and front-office workflows, not in an uncapped standard paid tier.
My AI Front Desk pros and cons
- Where it wins
- Answers inbound calls and can book appointments against a live calendar
- Supports call transfers, human handoffs and outbound follow-up calls
- Combines voice, SMS, web chat and CRM interaction records
- Where it doesn't
- The Free plan has limited usage
- Business-in-a-Box caps monthly voice, chat, SMS and form volumes
- API access and custom integrations are listed for Partner / Enterprise
My AI Front Desk fact sheet, pricing and score →
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