Microsoft Entra self-service password reset review
A focused reset and unlock tool for teams using Microsoft Entra and Active Directory.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Microsoft Entra self-service password reset (SSPR) lets users change or reset forgotten or expired passwords and unlock accounts without help-desk intervention. It is aimed at organizations using Microsoft Entra ID, including teams with hybrid identities in on-premises Active Directory. Users verify their identity through administrator-enabled methods such as Microsoft Authenticator, OATH tokens, SMS, voice call, or email one-time passcodes. The feature fits Microsoft-centric environments rather than organizations looking for a directory-neutral reset service.
The licensing tiers add distinct identity capabilities. Microsoft Entra ID Free includes password self-service, multifactor authentication, and unlimited single sign-on. P1 is listed at $7 per user per month with annual billing and adds employee self-service, hybrid identity, and advanced security and usage reports. P2 is $10 per user per month with annual billing; it includes P1 capabilities plus Identity Protection, risk-based Conditional Access, and privileged identity management. SSPR licensing depends on the Entra edition or Microsoft 365 subscription, and the listed prices are US list prices that may vary by agreement or region. Teams should assess the relevant subscription rather than treating SSPR as a separate standalone purchase.
For hybrid deployments, password writeback can send changes to on-premises Active Directory through Microsoft Entra Connect or Microsoft Entra Cloud Sync. Users can also reset passwords from supported Windows sign-in screens, while activity reports cover reset and registration activity. Those options make SSPR a good fit where cloud and local directory workflows need to coexist. It is less suitable for organizations outside the Microsoft identity ecosystem or buyers seeking broader vendor-neutral identity management; the value is concentrated in reset, unlock, verification, and Microsoft identity integration.
Microsoft Entra self-service password reset pros and cons
- Where it wins
- Resets passwords and unlocks accounts without help-desk intervention
- Supports password writeback to on-premises Active Directory
- Offers verification workflows and Windows sign-in screen resets
- Where it doesn't
- Password writeback in hybrid environments requires Entra Connect or Cloud Sync
- Paid Entra ID P1 starts at $7 per user per month on annual billing
- The feature depends on Microsoft Entra licensing or a Microsoft 365 subscription
Microsoft Entra self-service password reset fact sheet, pricing and score →
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