MetTel Cloud PBX with Webex review
A cloud phone system with advanced routing and Webex calling, messaging, and meetings.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
MetTel Cloud PBX with Webex combines cloud business calling with Webex messaging, meetings, and collaboration. Its feature set is aimed at mid-market and enterprise organizations that want phone-system functions alongside Webex tools, rather than a standalone calling service. Calling includes forwarding, transfer, waiting, conferencing, and hunt groups, with auto attendant and advanced routing for handling incoming calls. The service supports desktop, mobile, and desk-phone endpoints, and includes a self-service web portal for feature administration.
The calling and meeting capabilities make this a broader UCaaS package than a basic cloud PBX. Voicemail-to-email, real-time dashboards, and analytics complement the routing tools. Webex contributes messaging and file sharing as well as meetings with recording and transcription; AI meeting summaries, real-time transcription, closed captions, noise suppression, and speech enhancement are also included in the listed capabilities. Buyers can pair the service with Cisco, Yealink, or Poly IP phones, and Microsoft Teams is among the named integrations. These options make it a plausible fit for organizations already building workflows around Webex, while teams seeking a narrowly focused phone service may not need its collaboration features.
MetTel offers Silver and Gold Cloud PBX and Collaborate and Collaborate+ packages, but current pricing is handled through sales consultation rather than displayed prices. The service is cloud-based, with deployment options spanning desktop and mobile, and support is available by email and phone, including 24/7 support. That sales-led buying process may suit organizations evaluating a larger communications package, but it is less convenient for teams comparing costs independently. Choose MetTel Cloud PBX with Webex when Webex collaboration and enterprise call routing belong in the same service; consider an alternative if transparent pricing or broader documented platform coverage is a priority.
MetTel Cloud PBX with Webex pros and cons
- Where it wins
- Advanced routing, auto attendant, hunt groups, and voicemail-to-email
- Webex meetings add recording, transcription, and AI summaries
- Supports desktop, mobile, and desk-phone endpoints
- Where it doesn't
- Pricing requires a sales consultation
- Published platform coverage is limited to web
- Choose another option if broader integration coverage is essential
MetTel Cloud PBX with Webex fact sheet, pricing and score →
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