Maintena review
A request-to-vendor workflow with AI triage and SLA tracking, from $99/month.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Maintena coordinates residential and commercial property repairs, turning tenant reports into trackable tickets for property teams managing one or more properties. Its intake options span QR code, web form, email, and SMS, while managers can review work in Kanban or table views, assign vendors, and set SLA targets. Tenants can receive status emails and follow progress through live tracking links. It is aimed at small and mid-market teams whose core need is routing maintenance requests and keeping people informed, rather than managing every aspect of a property operation.
The workflow ties triage to dispatch: AI classifies requests by trade and urgency, with safety-risk flags, and vendor ranking helps managers make assignments. Automatic email notifications and SLA timers and alerts support response follow-through. Timestamped audit timelines and photo attachments preserve ticket context. Starter costs $99 per month and includes photo attachments, email notifications, and an activity timeline; it has a one-property limit. Growth is $299 per month and adds AI trade classification, urgency scoring, vendor dispatch, SLA tracking and alerts, and priority support. Pro costs $599 per month, adding advanced SLA reporting, a white-label option, a dedicated CSM, and API access. A 14-day trial is available, but there is no free plan.
The strongest fit is a team that needs multiple intake channels, structured repair triage, vendor routing, and tenant-facing status visibility in a browser-based service. The tradeoff is its narrower maintenance-request focus: property management, inspections, and asset records are not listed, and API access appears only on Pro. Teams looking for broader property operations or those unable to work within Starter’s one-property limit should compare alternatives before choosing. For request-centered teams that can match the tier to their workflow, Maintena’s plan progression makes the AI and SLA capabilities explicit.
Maintena pros and cons
- Where it wins
- Accepts maintenance requests by QR code, web form, email, and SMS
- AI classifies trade and urgency, including safety-risk flags
- SLA alerts, vendor assignment, and tenant tracking link support follow-through
- Where it doesn't
- Starter is limited to one property
- Advanced SLA reporting, API access, and white-label option require Pro
- Focuses on repair requests rather than broader property operations
Maintena fact sheet, pricing and score →
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