Lyric Health Care Navigation
Lyric Health Care Navigation: A clinical navigation service for employers that pairs member support with claims and outcome reporting. Ranked #11 of 15 in Benefits Support Software by our editors (7.8/10); pricing: Pricing on request; best for large employers coordinating complex care.
At a glance
- Editor score7.8 / 10
- PricingPricing on request
- Best forLarge employers coordinating complex care
- Free planNo
- Personalized recommendationsYes
- Founded2015
- Facts checked24 Sep 2026
Where it wins
- Matches members with in-network specialists and Centers of Excellence
- Supports claims, billing and prior-authorization issues
- Integrates clinical, eligibility and data systems
Where it doesn't
- Pricing requires partnership scoping rather than a public price list
- The app is for eligible members, not a standalone free plan
- Its focus on employer and health-plan programs may not suit individuals
Our verdict on Lyric Health Care Navigation
Lyric Health Care Navigation is a concierge service for large self-funded employers, health plans and related partners. Members can get help finding in-network specialists and Centers of Excellence, resolving claims or prior-authorization issues, arranging second opinions, and navigating specialty or maternity care. Support is available by chat, phone and app, with proactive outreach for high-cost claimants. It is aimed at organizations coordinating complex care across a covered population, rather than individuals looking for a standalone navigation app.
Its integration footprint is a central part of the offering. Lyric connects with eligibility and claims systems, supports EMRs via FHIR R4, and names Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, Quest, LabCorp and Surescripts. For reporting and identity, it lists Snowflake, Databricks, BigQuery and SAML 2.0/OIDC single sign-on. That breadth can make it relevant to employers and partners whose benefits and clinical information span multiple systems, though the value depends on fitting those connections into the organization's existing environment.
The service's distinguishing scope is the combination of member-level guidance and closed-loop reporting: benefits teams receive engagement, clinical outcomes and claims impact information, while members can get help with provider matching, billing, claims and authorizations. Lyric lists SOC 2 and HIPAA compliance. Its pricing model is contact sales; its TPA page describes predictable PEPM pricing and directs buyers to partnership scoping. The app is free to download only for eligible members, not a standalone free plan. Employers wanting coordinated clinical navigation and reporting should consider it; organizations seeking a self-serve individual product or public plan pricing should look elsewhere.
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Lyric Health Care Navigation pricing
Lyric Health Care Navigation fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Personalized recommendations | Yes |
| Human benefits support | On_demand |
| Enrollment guidance | Not verified |
| Benefits system connections | Yes |
| Supported languages | 2 |
| Mobile access | App |
| Deployment | Cloud, Mobile |
| Platforms | iOS, Android |
| Compliance & security | SOC 2, HIPAA |
| Support | Live chat, Phone |
| Built for | Enterprise (editorial estimate) |
| Integrations | 14 integrations: Eligibility systems, Claims systems, EMRs via FHIR R4, Epic, Cerner/Oracle Health, athenahealth … |
| Pricing | Pricing on request |
| Website | getlyric.com |
| Facts checked | 24 Sep 2026 |
Lyric Health Care Navigation integrations
Lyric Health Care Navigation lists 14 integrations on its own site.
- Eligibility systems
- Claims systems
- EMRs via FHIR R4
- Epic
- Cerner/Oracle Health
- athenahealth
- eClinicalWorks
- Quest
- LabCorp
- Surescripts
- SAML 2.0/OIDC single sign-on
- Snowflake
- Databricks
- BigQuery
Alternatives to Lyric Health Care Navigation
- HealtheeHealthee pairs personalized enrollment guidance with ongoing care and benefits support.8.9
- HealthJoyA benefits hub combining AI answers, human care help, enrollment guidance and account connections.8.8
- Alight WorklifeA broad benefits administration and support platform for mid-market and enterprise employers.8.7
See all Lyric Health Care Navigation alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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