Luran
Luran: Visual AI chat flows combine grounded answers, API actions, and human handoff. Ranked #26 of 27 in Customer Service Automation Software by our editors (6.8/10); pricing: Freemium; best for small teams wanting visual chat workflows.
At a glance
- Editor score6.8 / 10
- PricingFreemium
- Best forSmall teams wanting visual chat workflows
- Free planNo
- AI service agentYes
- Facts checked24 Sep 2026
Where it wins
- Grounds AI replies in indexed business knowledge with confidence gating
- Visual no-code flows support branching, API calls, and human steps
- Unified inbox supports agent takeover and conversation management
Where it doesn't
- Published starting price is ₦9,000
- No unlimited free plan; Trial is a separate tier
- Enterprise plan is needed for custom integrations
Our verdict on Luran
Luran brings AI customer support, workflow automation, and agent handoff into a shared conversation experience. It is aimed at small and mid-market businesses that want to answer website queries from their own knowledge and route complex exchanges to people. The agent can draw on documents, FAQs, PDFs, policies, product notes, and URLs, while a confidence gate can trigger escalation. Teams can manage AI and agent replies in a unified inbox, alongside an embeddable website widget and customer-facing channels.
The workflow builder is a central strength for teams that need more than a basic FAQ bot. Its no-code flows support triggers, branching, knowledge lookups, API calls, and human steps; webhook actions and external APIs can connect conversational steps to other systems. Listed integrations include HTTP APIs, webhooks, email, Slack, and CRM webhook. Analytics and flow execution history give teams a way to review conversations and automation activity. Luran is available through web and API, with cloud and browser extension deployment options.
Pricing merits close attention. The published starting figure is ₦9,000, and the listed tiers progress from Trial to Lite, Professional, Growth, and Enterprise. Trial includes AI chat automation, an AI support widget, and email support; Lite adds URL scraping and an analytics dashboard, while Professional adds lookup chains and webhook integrations. Growth lists up to 10 webhooks per flow, and Enterprise includes custom integrations, a dedicated account manager, SLA guarantees, and 24/7 premier support. The tiers also have limits for conversations, knowledge sources, team members, flows, and automation executions. Luran suits teams seeking visual workflows and controlled human escalation, but its starting price may be difficult to justify for teams with simpler support needs.
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Luran pricing
All 5 Luran plans and prices →
Luran fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| AI service agent | Yes |
| Automated routing | Yes |
| Workflow automation | Yes |
| Supported channels | website chat widget, hosted business page, Luran inbox and Channels feed |
| Knowledge sources | documents, FAQs, PDFs, policies, product notes, URLs |
| Human handoff | Yes |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | 2FA |
| Support | Email, Docs · 24/7 |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 5 integrations: HTTP APIs, webhooks, email, Slack, CRM webhook |
| Pricing | Freemium (source) |
| Website | luranai.com |
| Facts checked | 24 Sep 2026 |
Luran integrations
Luran lists 5 integrations on its own site.
- HTTP APIs
- webhooks
- Slack
- CRM webhook
Alternatives to Luran
- Zendesk AI AgentsOmnichannel AI support with human handoff, priced through Zendesk plans and resolution usage.9.3
- Salesforce Service CloudA full-service case platform with omnichannel routing, self-service, automation, analytics, and AI.9.1
- LivePerson CopilotA multichannel agent copilot for contact centers that want AI guidance with human oversight.8.9
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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