Loop Email review
A flexible shared inbox for Gmail and Outlook teams, with automation and native apps.
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Loop Email is a shared inbox and team email platform for businesses managing customer and internal communications collaboratively. It connects existing Gmail, Outlook, Exchange, IMAP, and Office 365 accounts, then adds shared inboxes, email assignment and ownership, private side chats, collision detection, team channels, direct messages, templated responses, SLA notifications, and productivity reporting. It is available on the web, Windows, macOS, iOS, and Android, making it suitable for teams that need shared email access across desktop and mobile.
Loop Email offers three paid plans and a 14-day free trial, with no permanent free plan. Starter includes up to 3 shared inboxes, email channels, email reports, and in-app support. Pro raises the allowance to up to 10 shared inboxes and adds automated workflow rules while retaining email channels, email reports, and in-app support. Enterprise supports 10+ shared inboxes with additional inbox add-ons and adds automated workflow rules, custom reports, dedicated support, and custom migration. The plan structure separates core shared inbox work from larger deployments and more tailored support.
Loop Email falls short for teams seeking a permanent free option or a smaller shared inbox setup beyond Starter's limit. Custom reports, dedicated support, and custom migration are reserved for Enterprise, while Pro is required for automated workflow rules. Teams that need assignment, collision detection, SLAs, and reporting across Gmail and Outlook will find a focused fit. Teams prioritizing a free plan, simpler email collaboration, or different tier limits should choose an alternative.
Loop Email pros and cons
- Where it wins
- Connects Gmail, Outlook, Exchange, IMAP, and Office 365
- Includes assignment, collision detection, SLAs, and workflow rules
- Supports web, Windows, macOS, iOS, and Android apps
- Where it doesn't
- No permanent free plan
- Starter supports up to 3 shared inboxes
- Enterprise is needed for custom reports and custom migration
Loop Email fact sheet, pricing and score →
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