LIKE review
A focused LINE CRM for salons that want booking and retention automation in one system.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
LIKE is a salon-focused CRM from 株式会社SALON CONCIERGE, designed for Japanese salons that center customer engagement on LINE. It combines LINE booking, electronic client records, segmentation, retention messaging, loyalty points, online shop functions and POS connections. Salons can let clients choose menus and stylists, check availability, receive reminders and continue conversations through LINE. The product is especially suited to individual and small salons that want repeat-visit automation without requiring customers to install a separate app.
The published starting price is 10,000 per month, and the product is presented as a paid service with one listed LIKE plan. That plan includes booking and client management, automated retention messaging, electronic records, an online shop and POS integrations. Platform coverage is web-only. Its ecosystem fit is strongest for salons already working with Salon Board, Hot Pepper Beauty, Kanzashi, BeautyMerit or Smaregi POS; additional integrations include Google, GMO and PayPay. LIKE also supports LINE and email broadcasts, step campaigns and one-to-one conversations, giving salons several ways to organize outreach around client history.
Retention is the product’s clearest area of depth. Follow-up messages can be based on visit cycles, while client records and next-visit notes support AI-generated personalized content. Photo-based handwriting recognition adds a practical route for digitizing consultation records, and visit-cycle views help staff segment clients. The LINE shop extends the system into products, subscriptions and vouchers. Salons seeking a focused LINE-centered workflow should find the feature set closely aligned with that goal. Businesses that need a broader, multi-channel CRM or a mobile app should consider a platform with wider channel and deployment coverage instead.
LIKE pros and cons
- Where it wins
- LINE booking covers menus, stylists, availability checks and reminders
- Automates visit-cycle follow-ups with AI-generated personalized messages
- Combines client records, segmentation, loyalty and LINE shop tools
- Where it doesn't
- The 10,000 monthly starting price may not suit smaller budgets
- Web-only deployment has no separate mobile app
- Its strong LINE focus limits fit for broader salon CRM needs
LIKE fact sheet, pricing and score →
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