Latch Viewing Management review
A practical choice for scheduled rental viewings with free booking and outcome reporting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Latch Viewing Management is a web-based workflow for landlords and letting teams that coordinate rental-property viewings. Applicants can book available slots, while property teams can manage availability, assign viewings to team members or external agents, collect structured feedback, and record whether a viewing was attended, missed, applied, or declined. The product is particularly suited to scheduled viewings where the main need is to connect booking activity with follow-up and application outcomes.
The plan structure supports a gradual start. Basic is free and includes 3 leases, 20 documents, 5 standard reports per month, and a single user account. Pro costs £20 per month or £192 per year, adding AI assistant access, 8 included leases, 1,000 documents, priority support, and up to 2 users per account. Enterprise costs £40 per month or £384 per year and adds 50 included leases, unlimited documents, custom and dynamic AI reports, up to 5 users per organisation, and SmartFlow workflow automation. Commercial adds multi-entity portfolios, portfolio analytics, API access and webhooks, bulk operations, and a dedicated account manager.
Its ecosystem fit is focused and useful for teams already working with Google Calendar or Microsoft Outlook Calendar. Email and SMS confirmations, automated 24-hour and 2-hour reminders, viewing-to-application conversion reporting, and next-step task creation connect scheduling with operational follow-up. The wider Latch platform also covers property, tenant, compliance, payment, maintenance, document, and AI-management functions for UK property owners. However, Latch Viewing Management is a scheduled-viewing workflow rather than a self-guided-tour or access-control product. Teams needing verified property access should choose a solution built around those capabilities; teams managing booked appointments and measurable viewing outcomes should find the strongest fit here.
Latch Viewing Management pros and cons
- Where it wins
- Free Basic plan includes booking and viewing workflow essentials
- Google and Outlook calendar synchronisation with email and SMS reminders
- Tracks viewing outcomes, follow-up tasks, and conversion by property
- Where it doesn't
- Does not verify self-guided tours or provide access control
- Basic is limited to 3 leases, 20 documents, and one user
- Web-only platform, with mobile apps listed as coming soon
Latch Viewing Management fact sheet, pricing and score →
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