Khoros Communities review
An enterprise community suite spanning support, content, events and ideas.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Khoros Communities gives brands a place to host customer communities for peer support, product knowledge and collaboration. Its formats include forums, blogs, knowledge base articles, events, ideas, groups and private messaging. The breadth suits enterprise teams looking to connect support and engagement in a branded community; organizations seeking a focused discussion board may find the scope broader than they need.
For community operations, Khoros combines content moderation with workflow automation, plus customizable analytics dashboards. Members can submit ideas, vote, comment and track status, while open, closed and hidden groups provide different ways to organize participation. Gamification includes ranks and reputation scoring. Those capabilities make it relevant when a team needs to manage participation and gather product feedback alongside support conversations, rather than treating the community as a forum alone.
Khoros is cloud-based, with web access and a GraphQL API for integrations and data access; Zoom is the named integration. The vendor presents Aurora AI as its current community platform experience, with AI-oriented self-service, knowledge synthesis, moderation and community analytics. According to the vendor's pricing approach, buyers contact sales rather than selecting a published self-serve plan. Documentation is the listed support channel. Enterprises that want a broad, managed community environment should consider it; smaller teams or buyers needing transparent plan prices, a wider stated integration set or support channels beyond documentation may prefer alternatives.
Khoros Communities pros and cons
- Where it wins
- Combines forums, blogs, knowledge articles, events and groups.
- Idea submissions include voting, comments and status tracking.
- Moderation workflows and customizable analytics support community teams.
- Where it doesn't
- Pricing requires contacting sales.
- Only Zoom is named as an integration.
- Enterprise focus may not suit smaller community teams.
Khoros Communities fact sheet, pricing and score →
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