Kelu review
A multichannel knowledge assistant for internal search and support ticket deflection.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Kelu brings company knowledge into an AI search and answer service for customer support, internal knowledge, and developer documentation teams. It indexes websites, documents, code repositories, wikis, and helpdesk content, then returns answers with links to supporting sources. Answers can reach people through an embeddable website widget, Slack and Microsoft Teams bots, helpdesk workflows, a browser extension, or APIs and SDKs. That breadth suits teams trying to make scattered knowledge useful both inside the company and in support interactions.
Its search and support workflow is the clearest differentiator. Kelu combines semantic and full-text search with reranking, and its analytics cover questions, sources, languages, and knowledge gaps. Support teams can use reply drafting and ticket deflection, while integrations include Zendesk, Freshdesk, Front, Intercom, and Jira Service Management. Notion, Confluence, Google Drive, SharePoint, and GitHub are among the content connections. The resulting fit is wider than a standalone FAQ widget: teams seeking only a simple public FAQ may find the knowledge and workflow surface broader than they need.
The Free plan provides one knowledge base, up to 500 indexed pages, 100 AI questions per month, and one team member, with a website and docs crawler plus document uploads and Q&A pairs. Pro is $99 per month billed monthly, or $79 per month with annual billing; either option includes five knowledge bases, up to 10,000 indexed pages, 1,000 AI questions per month, up to 10 team members, Slack and Microsoft Teams bots, analytics, and groundedness evaluations. Enterprise adds unlimited knowledge bases, indexed pages, questions, and seats, along with SSO, a custom SLA, dedicated Slack support, and a named account manager. Choose Kelu when connected-source search, citations, and support workflows matter; the monthly question ceiling on Pro may not suit teams expecting heavier volume without Enterprise.
Kelu pros and cons
- Where it wins
- Searches websites, documents, code repositories, wikis, and helpdesk knowledge
- Answers cite sources and combine semantic with full-text search
- Offers bots, ticket drafting, analytics, APIs, and SDKs
- Where it doesn't
- Pro limits teams to 1,000 AI questions per month
- Free includes one knowledge base and 100 AI questions per month
- Pro costs $79 per month with annual billing
Kelu fact sheet, pricing and score →
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