Kedeyo Cloud Contact Center
Kedeyo Cloud Contact Center: A low-cost omnichannel contact center for small Indian teams. Ranked #94 of 120 in Call Center Software by our editors (3.0/10); pricing: Paid; best for small teams needing omnichannel calling.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forSmall teams needing omnichannel calling
- Free planNo
- Paid from₹999/user/mo
- Outbound dialerYes
- Facts checked22 Sep 2026
Where it wins
- Inbound, outbound and omnichannel communication in one workspace
- IVR, routing, recording, dashboards and supervisor monitoring
- AI transcripts, sentiment analysis and quality auto-grading
Where it doesn't
- Maximum of two agents limits operational scale
- No workforce management features
- No free plan; evaluation is a 20-minute demo
Our verdict on Kedeyo Cloud Contact Center
Kedeyo Cloud Contact Center is a browser-based contact center platform for Indian sales, support, collections, healthcare, education and public-sector teams. It combines inbound and outbound voice with IVR, predictive, progressive and preview dialing, WhatsApp Business API, SMS, email and web chat. Skill, language and caller-history routing, searchable call recordings, live wallboards, supervisor monitoring, campaign reports and agent scorecards give small teams a broad operating toolkit. The platform is available through web and API access, with CRM screen-pop, IMAP/SMTP and REST API integrations.
Pricing is organized across Starter, Growth and Business plans, with monthly and annual billing per agent. Starter is ₹999 per agent per month or ₹11,988 per agent per year, including unlimited inbound calls, one-level basic IVR, a basic FAQ Voice Bot, three months of call recording and email support. Growth costs ₹1,999 monthly or ₹23,988 annually and adds multi-level IVR, the full AI Voice Bot, an advanced live dashboard, time-based routing, API access, six months of recording and priority support. Business is ₹2,499 monthly or ₹29,988 annually, adding advanced IVR, 12 months of recording, campaign calling, sticky agent and a dedicated account manager.
The strongest fit is a small team that wants voice and digital channels together without assembling separate tools. AI transcripts, sentiment analysis and automatic quality grading extend the platform beyond basic dialing, while routing and monitoring features support structured customer operations. The trade-off is scale: the listed maximum is two agents, and workforce management is not part of the offering. Larger contact centers or teams planning substantial agent growth should choose a platform built for broader workforce operations. For compact Indian sales and support teams, Kedeyo’s narrow team-size limit is balanced by wide channel coverage and clear plan progression.
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Kedeyo Cloud Contact Center pricing
All 3 Kedeyo Cloud Contact Center plans and prices →
Kedeyo Cloud Contact Center fact sheet
| Free plan | No |
|---|---|
| Paid from | ₹999/user/mo |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Not verified |
| Maximum agents | 2 agents |
| Recording retention | Not verified |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, SSO/SAML, 2FA |
| Support | Email, Phone, Live chat, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 4 integrations: WhatsApp Business API, IMAP/SMTP, CRM screen-pop, REST API |
| Pricing | Paid (source) |
| Website | kedeyo.com |
| Facts checked | 22 Sep 2026 |
Kedeyo Cloud Contact Center integrations
Kedeyo Cloud Contact Center lists 4 integrations on its own site.
- WhatsApp Business API
- IMAP/SMTP
- CRM screen-pop
- REST API
Alternatives to Kedeyo Cloud Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Kedeyo Cloud Contact Center alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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