Kaseya BMS
Kaseya BMS: An integrated PSA suite for MSP service operations, projects, billing, and reporting. Ranked #16 of 26 in Professional Services Automation Software by our editors (7.8/10); pricing: Pricing on request; best for MSPs needing integrated service operations.
At a glance
- Editor score7.8 / 10
- PricingPricing on request
- Best forMSPs needing integrated service operations
- Resource planningYes
- Founded2000 · Miami, Florida, United States
- Facts checked20 Sep 2026
Where it wins
- Combines service desk, projects, resources, time, contracts, billing, and CRM
- Supports utilization reporting, project budgets, invoicing, and client portals
- Offers 15 listed integrations plus a REST API and AI service desk features
Where it doesn't
- Access is web-only in the published platform coverage
- Pricing is customized rather than publicly listed
- Its broad scope may exceed the needs of teams seeking a narrow PSA tool
Our verdict on Kaseya BMS
Kaseya BMS is a cloud-based professional services automation platform for managed service providers and internal IT teams. It brings service desk and ticket management, project management, CRM, resource allocation, time tracking, contracts, billing, invoicing, reporting, and client portal access into one system. The platform is designed for service organizations that need to coordinate customer work, staff capacity, project budgets, billable activity, and operational reporting from a shared application.
Its ecosystem fit is a notable part of the offering. Kaseya BMS lists integrations with IT Glue, QuickBooks Online, QuickBooks Desktop, Xero, QuoteWerks, Tech Data, Cronofy, Outlook, Kaseya VSA, Continuum, Okta, Azure, CloudRadial, ConnectBooster, and Quoter. A REST API provides an additional integration path. AI-powered service desk summaries and escalation are included among the listed capabilities, while browser access supports the cloud delivery model. These connections make BMS relevant for MSPs that already work across service management, accounting, quoting, identity, and Kaseya tools.
The main trade-off is breadth. BMS covers resource planning, utilization reporting, project financials, time tracking, billing and invoicing, CRM, client access, and reporting alongside the service desk. That makes it a fit for organizations seeking integrated service operations rather than a standalone ticketing or time-tracking product. Pricing is customized, so buyers need a sales conversation to understand the applicable commercial arrangement. Teams that want a focused tool with publicly listed plans or access beyond the web should look elsewhere; MSPs and internal IT teams seeking a broad PSA system should consider Kaseya BMS.
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Kaseya BMS pricing
Kaseya BMS fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Resource planning | Yes |
| Utilization reporting | Yes |
| Project financials | Yes |
| Time tracking | Yes |
| Billing and invoicing | Yes |
| Client portal | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, 2FA |
| Support | Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: IT Glue, QuickBooks Online, QuickBooks Desktop, Xero, QuoteWerks, Tech Data … See all → |
| Pricing | Pricing on request (source) |
| Website | kaseya.com |
| Facts checked | 20 Sep 2026 |
Kaseya BMS integrations
Kaseya BMS lists 20 integrations on its own site.
- IT Glue
- QuickBooks Online
- QuickBooks Desktop
- Xero
- QuoteWerks
- Tech Data
- Cronofy
- Outlook
- Kaseya VSA
- Continuum
- Okta
- Azure
- CloudRadial
- ConnectBooster
- Quoter
- Pax8
- ScalePad
- BrightGauge
- ThreatLocker
- Liongard
See all Kaseya BMS integrations →
Alternatives to Kaseya BMS
- AcceloA full-cycle PSA platform for firms managing delivery, utilization, billing, and client work.9.3
- ProductiveA broad PSA suite for agencies that need planning, profitability, and automation.9.2
- ScoroScoro brings project delivery, resource planning, time, sales, and finance into one platform.9.1
See all Kaseya BMS alternatives →
Also Ranked In
Kaseya BMS is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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