Kapiche review
Advanced feedback analytics with strong BI connectivity, priced for larger programs.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Kapiche is a customer intelligence and feedback analytics platform for organizations analyzing customer conversations at scale. It brings together surveys, support calls, live chat, email, SMS, social media, app reviews, Google reviews, community forums, support tickets, chatbot transcripts, and voice recordings. CX, support, and product teams can use automatic theme and topic discovery, sentiment classification, AI enrichments, dashboards, Workbench analysis, reports, and Ask Kapiche to investigate NPS and CSAT drivers, recurring issues, and connections between customer feedback and business metrics.
Pricing is structured around project capacity and team access. According to the published plans, Bronze costs $1,060 per month and includes 50,000 rows per project, 10 fields per project, a CX integration, an additional data source, 2 Creator seats, and 5 Explorer seats. Silver increases capacity to 100,000 rows, 20 fields, 1 additional data source, 4 Creator seats, and 10 Explorer seats. Gold provides 250,000 rows, 30 fields, 2 additional data sources, 6 Creator seats, and 15 Explorer seats. Customs offers tailored limits and custom AI enrichment options, plus unlimited Viewer seats. This structure fits organizations with defined analytics programs more closely than small teams seeking a lightweight feedback tool.
Kapiche’s ecosystem is a major part of its value. Data can be ingested through files and integrations, enriched data can be accessed through an export API, and insights can connect with Snowflake, Google BigQuery, Amazon S3, Redshift, Google Cloud Storage, Tableau, Qlik, Power BI, Looker, and Google Looker Studio. Collaboration options include Slack and Microsoft Teams, while Trustpilot, G2, and Capterra support review-source analysis. Choose Kapiche when automatic analysis, conversational querying, normalized feedback, and BI workflows justify the starting price. Smaller programs or teams with simpler reporting needs should consider a more narrowly focused option.
Kapiche pros and cons
- Where it wins
- Automatic themes, topics, and sentence-level sentiment
- Cross-channel normalization with AI feedback enrichments
- APIs plus extensive data-platform and BI integrations
- Where it doesn't
- Starts at $1,060 per month
- Paid plans limit rows, fields, and Creator seats
- May exceed the needs of smaller feedback programs
Kapiche fact sheet, pricing and score →
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