KANAP review
A self-hostable IT platform with configurable service-desk agents and action controls.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
KANAP combines IT records, budgets, projects, documentation, an AI assistant called Plaid, and autonomous service-desk agents. It is aimed at IT departments that want automation grounded in organizational information, with governance controls and knowledge management in the same platform. Teams can self-host on their infrastructure or choose hosted cloud deployment; its open-source software is released under AGPL v3.
The agent workflow is the defining strength: agents read service-desk tasks against IT data and can propose or execute actions according to configured autonomy. Their activity is recorded in an audit trail, and an emergency pause is available. Plaid supports natural-language search and structured queries across applications, owners, projects, costs, and documentation. Write operations can be previewed and approved before execution. These controls make KANAP more suited to teams that want bounded automation than to buyers seeking an ungoverned chatbot.
The free Self-host plan includes the full feature set, unlimited users and workspaces, and requires a customer-provided LLM key. Self-hosted support costs €2,490 per year and adds priority email support, installation and upgrade assistance, and production issue support. Hosted KANAP costs €249 per month or €2,490 per year; both options include managed hosting, updates and backups, an EU hosting option, and 2,500 Plaid messages per month, with agents using the customer's own LLM key. The published integrations are MCP and Microsoft Entra ID, alongside role-based access control and Entra ID SSO. Choose KANAP if self-hosting, IT-data reasoning, and action governance fit your operation; look elsewhere if a broad prebuilt integration ecosystem is central to your choice.
KANAP pros and cons
- Where it wins
- Self-host plan is free, with unlimited users and workspaces.
- Agents can propose or execute actions under configurable autonomy.
- Audit trails, emergency pause, and approval previews support governance.
- Where it doesn't
- Self-hosting requires customer infrastructure and an LLM key.
- Published integrations are limited to MCP and Microsoft Entra ID.
- Hosted plans include 2,500 Plaid messages per month.
KANAP fact sheet, pricing and score →
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