JustFOIA review
A cloud-based request-case workflow for agencies handling public records requests.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Public agencies handling FOIA and similar public-records processes are the intended audience for JustFOIA. The cloud-based platform centralizes request intake, correspondence, task routing, approvals, redaction, payments, public access, and delivery. Custom web forms and a public portal cover both sides of the process: staff can manage requests while requesters submit, track, search, and download them. Its focus is a defined government workflow rather than broad case management across unrelated service areas.
Workflow depth is a central strength. Task routing, reminders, escalations, and due dates help organize deadline-driven work, while in-app correspondence and discussion keep case communication within the platform. Document upload, redaction, and secure delivery sit alongside exemption logs and audit history. Standard and customizable reporting can support oversight, and online invoicing and payments address fee collection. Together, these features suit agencies that want a connected process from intake through response, rather than separate tools for each stage.
JustFOIA connects with Laserfiche, Adobe Acrobat, Veritone Redact, Microsoft Entra ID, Okta, and SAML, and includes single sign-on and role-based permissions. The listed compliance posture includes SOC 2 and HIPAA. According to the vendor's sales-led approach, prospects request a demo or more information rather than selecting from published plan prices, so procurement requires a direct conversation. Agencies seeking a public-records workflow with portal access and redaction should consider it; teams needing a general-purpose case platform or published self-serve pricing may prefer alternatives.
JustFOIA pros and cons
- Where it wins
- Automates task routing, reminders, escalations, and due dates.
- Supports redaction, secure delivery, and public request tracking.
- Includes reporting, exemption logs, and audit history.
- Where it doesn't
- Pricing is sales-led, so costs require a vendor conversation.
- Its focus is public-records requests rather than general case management.
- The listed deployment is cloud-based, not on-premises.
JustFOIA fact sheet, pricing and score →
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