Jadu Connect
Jadu Connect: A configurable case platform for public-sector service-request teams. Ranked #134 of 175 in Case Management Software by our editors (3.0/10); pricing: Pricing on request; best for public-sector service-request case teams.
At a glance
- Editor score3.0 / 10
- PricingPricing on request
- Best forPublic-sector service-request case teams
- Case intake formsYes
- Founded2001
- Facts checked22 Sep 2026
Where it wins
- Configurable intake forms, custom fields and workflow rules
- Timelines, histories, reporting and KPI information
- Useful integrations with Teams, ArcGIS and asset management
Where it doesn't
- Pricing requires a sales conversation
- Access is web-based rather than desktop-native
- The listed scope does not include AI features
Our verdict on Jadu Connect
Jadu Connect is a cloud-based, web case management service for public and private organisations handling requests, applications, subscriptions, complaints and disputes. It is aimed at service teams and business users that need to design customer-facing processes without programming. Customers, staff and third parties can share case information, exchange files and collaborate through messages. Core case capabilities include configurable intake and workflow forms, custom fields, statuses, transitions, timelines and detailed histories.
The strongest fit is for teams that need structured process control rather than a simple shared inbox. Rules can support assignment, transitions, notifications and date-driven actions, while reporting and KPI information help teams monitor service activity. Service APIs and webhooks extend the platform beyond its web interface, and integrations with Jadu Central, Microsoft Teams, Office 365 Calendars, Brightly asset management and Esri ArcGIS support public-sector operating environments. These capabilities make Connect suitable for requests that move through defined stages and require a visible record of progress.
Jadu Connect is sold through a contact-sales model, so buyers should expect a purchasing conversation rather than a self-serve plan comparison. The documentation distinguishes free and licensed user permissions, while the product is positioned through platform offerings and a request-for-information or demo process. Teams choosing Connect should value configurable workflows, collaboration, audit-ready histories and public-sector integrations. It is less suitable for organisations seeking transparent online pricing, desktop access or a product whose listed scope includes AI features.
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Jadu Connect pricing
Jadu Connect fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Case intake forms | Yes |
| Workflow automation | Yes |
| Custom case fields | Yes |
| Audit trail | Yes |
| Reporting dashboards | Yes |
| Mobile apps | Not verified |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SSO/SAML |
| Support | Tickets, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Jadu Central, Microsoft Teams, Office 365 Calendars, Brightly asset management, Esri ArcGIS |
| Pricing | Pricing on request |
| Website | jadu.net |
| Facts checked | 22 Sep 2026 |
Jadu Connect integrations
Jadu Connect lists 5 integrations on its own site.
- Jadu Central
- Microsoft Teams
- Office 365 Calendars
- Brightly asset management
- Esri ArcGIS
Alternatives to Jadu Connect
- UiPath Maestro Case ManagementAI-assisted case orchestration for complex, document-heavy enterprise processes.9.4
- ServiceNow HR Service DeliveryA broad HR service suite for enterprises that need cases, workflows, portals, and AI.9.3
- Pega Investigative Case ManagementA broad investigation framework for agencies managing complex cases from intake through resolution.9.2
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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