ISL Online review
A broad remote-access suite for organizations that need self-hosting and enterprise controls.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ISL Online is remote desktop software for IT teams, help desks, and organizations supporting computers and mobile devices. It covers both attended customer support and unattended access, with connections available through web, Windows, macOS, Linux, iOS, and Android. Core capabilities include remote control, screen sharing, file transfer, a dual-panel file manager, chat, audio and video calls, annotations, and session recording. RDP and SSH connections extend its fit for teams managing mixed remote-access environments.
The plan structure ranges from a 15-day Free Trial to subscription tiers for different deployment and management needs. The trial includes 1 user, 5 managed devices, mobile device support, and RDP connections. Starter adds 1 licensed user, 10 managed devices, and a custom deployment link. Standard expands to 40 licensed users and 1000 managed devices, with user management, device permissions, and standard customization. Premium adds unlimited users and devices, SSO/SAML, advanced customization, and premium support. Self-Hosted provides on-premises deployment, while Enterprise adds a managed private cloud, single-tenant system, and an account manager.
ISL Online is particularly suited to organizations that need control over deployment and identity management. Self-hosting, managed private cloud, SSO/SAML, two-factor authentication, LDAP, Microsoft Intune, SMTP, NTP, STUN/TURN, WebAPI2, RDP, and SSH support give it a broad platform and ecosystem fit. Custom and mass deployment options also suit larger rollouts. Choose it when attended and unattended access must coexist with recording, device management, and enterprise deployment choices. Smaller teams seeking a simple tool or a permanent free plan may find its scope and tier structure less suitable.
ISL Online pros and cons
- Where it wins
- Supports attended support, unattended access, RDP, and SSH connections
- Offers session recording with chat, audio, video, and annotations
- Provides self-hosted, private-cloud, SSO/SAML, and mass-deployment options
- Where it doesn't
- There is no permanent free plan after the 15-day trial
- Standard is limited to 40 licensed users and 1000 managed devices
- The wide feature set may exceed the needs of small support teams
ISL Online fact sheet, pricing and score →
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