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inSpeech

Paid#27 of 39 in Call Center Speech Analytics Software

inSpeech: Multilingual voice and text analytics with live transcription and quality monitoring. Ranked #27 of 39 in Call Center Speech Analytics Software by our editors (6.6/10); pricing: Pricing on request; best for teams analyzing multilingual voice and text.

6.6/10Editor score

Visit Inconcert

inSpeech6.6 Visit Inconcert

At a glance

Editor score
6.6 / 10
Pricing
Pricing on request
Best for
Teams analyzing multilingual voice and text
Free plan
No
Live call analysis
Yes
Facts checked
24 Sep 2026

Where it wins
- Transcribes voice in real time or batches across more than 20 languages and dialects
- Classifies conversations with configurable templates and topic trees
- Combines quality monitoring with agent and team performance dashboards
Where it doesn't
- Cloud deployment is limited to the web platform
- Pricing requires contacting sales
- Third-party contact-center integration breadth is not specified

Our verdict on inSpeech

inSpeech is Inconcert’s speech and text analytics software for contact centers. It is aimed at mid-market and enterprise operations that need to examine voice and text conversations across channels, including in multiple languages and dialects. The software transcribes voice in real time or in batches, supports semantic interpretation of language and feelings, and offers configurable queries for concepts, patterns, templates, and analysis parameters. Its focus is contact-center conversation analysis rather than a general-purpose analytics workspace.

Its analysis spans more than 20 languages and dialects, and conversation classification can use templates and topic trees. Quality monitoring can be automated or hybrid, while real-time dashboards track agent and team performance. A cost control panel monitors agent resource consumption. Audio processing is optimized for mono and stereo recordings at 8 kHz and 16 kHz. These capabilities make inSpeech relevant to teams seeking a combination of language analysis, topic classification, and operational quality monitoring; buyers should assess whether its configurable analysis approach matches their own monitoring workflows.

The product is cloud-based and available on the web. It connects natively with Inconnect and can be incorporated into third-party contact centers. The vendor lists ISO 27001, GDPR, and PCI DSS, and provides documentation support; 24/7 support is also indicated. According to the vendor’s product page, pricing is handled through a demo request rather than published plans. Teams that want multilingual contact-center analysis alongside quality and performance monitoring may find the scope relevant. Organizations prioritizing a published price or a clearly defined integration catalog should compare alternatives before deciding.

Your product? Our editors can test inSpeech in depth and publish a review, labelled as paid · from $149/mo →

inSpeech pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 24 Sep 2026.

See plans on inconcertcx.com

inSpeech fact sheet

Free plan	No
Paid from	Not verified
Live call analysis	Yes
Sentiment analysis	Yes
Compliance monitoring	Not verified
Automatic topic detection	Not verified
Agent coaching tools	Not verified
Supported languages	20 languages
Deployment	Cloud
Platforms	Web
Compliance & security	ISO 27001, GDPR, PCI DSS
Support	Docs · 24/7
Built for	Mid-market, Enterprise (editorial estimate)
Integrations	2 integrations: Inconnect, Third-party contact centers
Pricing	Pricing on request
Website	inconcertcx.com
Facts checked	24 Sep 2026

inSpeech integrations

inSpeech lists 2 integrations on its own site.

Inconnect
Third-party contact centers

Alternatives to inSpeech

See all inSpeech alternatives →

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used inSpeech for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

inSpeech is listed in our Call Center Speech Analytics Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update