Infobip Conversations
Infobip Conversations: A mature omnichannel workspace with routing, AI assistance, and contact-sales pricing. Ranked #20 of 34 in WhatsApp Customer Service Software by our editors (7.4/10); pricing: Paid; best for mature enterprises wanting omnichannel conversations.
At a glance
- Editor score7.4 / 10
- PricingPaid
- Best forMature enterprises wanting omnichannel conversations
- Free planNo
- Paid from$530/mo
- Shared inboxYes
- Founded2006 · London, United Kingdom
- Facts checked22 Sep 2026
Where it wins
- Queues, routing, and workload-based agent assignment
- WhatsApp templates, transcript export, and conversation history
- AI handoff, summaries, and writing assistance
Where it doesn't
- Pricing requires contacting Infobip
- No free plan is offered
- Workflow automations are documented only for Grow and Scale
Our verdict on Infobip Conversations
Infobip Conversations is a cloud contact center solution for businesses managing customer interactions across WhatsApp, voice, email, chat, and other messaging channels. Its unified workspace brings together conversation threading, queues, routing, agent assignment, resolution handling, history, templates, tags, internal notes, and customer context. Web access, a mobile app, and HTTP API access support teams that need conversations managed across more than one working environment. It is best suited to mature enterprises wanting omnichannel conversations rather than teams looking for a simple WhatsApp inbox.
The published plans show Start, Grow, and Scale, with pricing handled through contact with Infobip. Grow and Scale document workflow automations as available, while the product feature set also includes tags, rule-based routing, automatic assignment, round robin, and workload-based methods. Buyers evaluating the tiers should compare how those workflow capabilities fit their operating model, alongside requirements for approved WhatsApp templates, transcript export, and team collaboration. The lack of a free plan and public self-serve pricing makes this a sales-led purchase rather than a lightweight trial-first tool.
Its strongest functional depth is conversation operations: queues, routing, workload distribution, records, threading, transcript export, and internal notes give teams structured control over customer interactions. Chatbot and AI-agent handoff, AI-generated summaries, and writing assistance extend that workflow for teams combining automation with human support. Integrations include Answers chatbots, Flow, People, People API, and Knowledge Base, while the HTTP API supports further platform work. Choose Infobip Conversations if your organization needs coordinated omnichannel service with routing and AI-assisted handoff. Choose an alternative if you need free access, transparent per-user pricing, or a narrower standalone WhatsApp tool.
Your product? Our editors can test Infobip Conversations in depth and publish a review, labelled as paid · from $149/mo →
Infobip Conversations pricing
All 2 Infobip Conversations plans and prices →
Infobip Conversations fact sheet
| Free plan | No |
|---|---|
| Paid from | $530/mo |
| Shared inbox | Yes |
| Conversation routing | Rules |
| Included agent seats | 30 agents |
| Included WhatsApp numbers | Not verified |
| Conversation retention | Not verified |
| Team collaboration | Yes |
| WhatsApp templates | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Tickets, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: WhatsApp, SMS, RCS, Email, Voice, Viber … See all → |
| Pricing | Paid (source) |
| Website | infobip.com |
| Facts checked | 22 Sep 2026 |
Infobip Conversations integrations
Infobip Conversations lists 12 integrations on its own site.
- SMS
- RCS
- Voice
- Viber
- iMessage
- Web chat
- Chatbots
- Flow
- People
- People API
See all Infobip Conversations integrations →
Alternatives to Infobip Conversations
- Go4whatsupA WhatsApp support workspace with advanced routing, AI, automation, and a free plan.9.4
- WABPOA broad free WhatsApp workspace with shared inbox, automation, campaigns, and APIs.9.3
- WBIZA free WhatsApp support workspace with SLA routing, automation, AI handoff and calling.9.2
See all Infobip Conversations alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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