Hop review
A hospitality-focused PMS for multi-property bookings, channels, operations, and reporting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Hop is a cloud-based property management system for hotels and accommodation businesses, including B&Bs, pubs with rooms, holiday rentals, hotel groups, and other hospitality operators. Its scope covers booking and reservation management, a commission-free booking engine, channel management, integrated online payments, revenue reporting, guest CRM, event management, housekeeping, and maintenance. HopLite is aimed at smaller properties with fewer than 15 rooms, while the full Hop PMS is positioned for larger hotels and multi-property groups.
Pricing is structured around two paid monthly plans. HopLite costs £99 per month and includes a booking engine, channel manager, automated guest communications, revenue management and reporting, and onboarding support. Hop Inclusive costs £150 per month and adds a commission-free booking engine, reservation management, event management, revenue and reporting tools, and CRM. The plan differences make HopLite a practical starting point for smaller properties, while Hop Inclusive is more suited to operations that need broader guest, event, and reservation functionality in one package.
Its strongest fit is hospitality businesses coordinating bookings across multiple channels and properties. Hop connects with Booking.com, Expedia, Tripadvisor, Airbnb, Hotels.com, HotelBeds, Google, ResDiary, SevenRooms, Xero, Sage, and QuickBooks. The two-way channel synchronisation, room scheduling, event links, housekeeping, maintenance, and accounting integrations give it a broad operational focus beyond reservations alone. Businesses seeking hotel and accommodation workflows should find the feature mix relevant; residential property managers focused on leases, tenants, or rent management should choose a different category of software.
Hop pros and cons
- Where it wins
- Two-way channel management across major OTAs and rental sites
- Combines reservations, CRM, events, housekeeping, and maintenance
- Supports multi-property operations with revenue reporting
- Where it doesn't
- No free plan; HopLite starts at £99 per month
- Web-only platform with no listed mobile apps
- Not positioned for residential leases, tenants, or rent management
Hop fact sheet, pricing and score →
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