HeyPulse review
A focused, low-cost way to collect recurring employee feedback by SMS and email.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
HeyPulse is an employee feedback and retention surveying tool for frontline and hourly workforces. It sends short recurring pulse check-ins through SMS and email, so workers can respond without installing an app or using a portal. The product fits restaurants, retail, logistics, healthcare support, hospitality, warehouses, and other shift-based teams. Employers can choose anonymous or attributed responses, import rosters, and organize feedback by operational fields such as location, role, department, shift, and manager.
According to the vendor’s published plan, HeyPulse costs $2.50 per worker per month with monthly billing and includes unlimited pulse check-ins over SMS and email. The Flat Rate plan also includes automated scheduled outreach rules, custom cadence settings, a dedicated check-in phone number, and real-time manager alerts by text and email. A 30-day trial gives teams time to assess the workflow before committing. Priority phone and email support with a 4-hour SLA is included, which may matter to organizations coordinating feedback across shift-based operations.
The product’s strongest fit is its focused feedback loop: recurring surveys, sentiment and trend dashboards, comment tagging, theme tracking, low-score escalation, and manager follow-up queues connect collection with response. Integrations include 7shifts, Square Team, BambooHR, Gusto, ADP Workforce Now, Workday, UKG, Paychex Flex, Toast Payroll, and Rippling. Choose HeyPulse when SMS access, simple recurring pulses, and workforce segmentation are priorities. Organizations seeking a broader enterprise employee experience suite or more plan flexibility should consider a different category fit.
HeyPulse pros and cons
- Where it wins
- Unlimited SMS and email pulse check-ins at $2.50 per worker monthly
- Segments feedback by location, role, department, shift, and manager
- Low-score alerts, follow-up queues, and sentiment trends support action
- Where it doesn't
- No free plan; access starts at $2.50 per worker monthly
- Web platform with a focus on SMS and email rather than a broader suite
- One published Flat Rate plan offers limited tier choice
HeyPulse fact sheet, pricing and score →
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