Hexagon OnCall review
A broad public safety portfolio for dispatch, records, analytics and field response.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Hexagon OnCall is a public safety software portfolio for police, fire, EMS and other emergency-service organizations. Its capabilities cover computer-aided dispatch and incident management for public-safety answering points and emergency control rooms, alongside records management, analytics, major-incident planning and field mobility. That breadth makes it relevant to agencies seeking connected operational capabilities, particularly PSAPs and control rooms that need analytics as well as dispatch functions.
The portfolio’s records capabilities include data entry, real-time alerts, search, retrieval and reporting, while analytics produces reports and dashboards. Planning and response tools address major incidents and events, and field mobility connects responders with dispatch and records capabilities. Communications support includes incoming SMS, instant messaging and video. Browser-based access and mobile applications are described, with cloud and self-hosted deployment options. Agencies should assess whether this combination matches their workflows and deployment preferences, rather than treating the product as only a dispatch or analytics tool.
According to Hexagon’s published pricing information, OnCall has no public list pricing and is sold through customized agency deployments, so buyers need to contact sales to understand costs and fit. The portfolio is aimed at organizations considering a wider operational system; teams looking for a single-purpose tool may find its scope broader than necessary. Its deployment choice and coverage across dispatch, records, communications and field response may suit agencies evaluating those needs together. Buyers who want a simple standalone capability or public plan pricing should compare alternatives before engaging.
Hexagon OnCall pros and cons
- Where it wins
- Combines computer-aided dispatch with incident and records management.
- Analytics provides reports and dashboards for public safety operations.
- Supports cloud or self-hosted deployment, browser access and mobile apps.
- Where it doesn't
- Pricing is customized and requires contacting sales.
- The portfolio spans multiple operational areas, which may exceed a narrow need.
- Field mobility is part of a broader portfolio rather than a standalone focus.
Hexagon OnCall fact sheet, pricing and score →
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