Helpwise review
An affordable shared inbox with collaboration tools and channels that expand on higher tiers.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Helpwise brings shared email and customer communication channels into a workspace for teams that need to coordinate replies. It combines shared inboxes with notes, mentions, discussions, collision detection, shared drafts, saved replies, assignment workflows, automation, analytics, and a help center. Gmail and Outlook are supported mail platforms, and the product is available on web, iOS, and Android. Its entry plan makes it relevant to smaller teams, while the expanded channel mix and controls are aimed at teams with broader support needs.
The Standard plan costs $12 per user per month with annual billing, or $15 with monthly billing. It includes 3 shared inboxes, 15 saved replies, email, live chat, and Facebook; the annual plan also lists rule-based auto assignment and collaboration features including collision detection and shared drafts. Premium is $23 annually or $29 monthly per user, adding 10 shared inboxes, 25 automation rules, advanced analytics, AI Assist and Summarize, and a wider channel set: WhatsApp, SMS, calling, and Instagram alongside email, live chat, and Facebook. Advanced costs $39 annually or $49 monthly per user, with 30 shared inboxes, unlimited automation rules, advanced assignment, SLA rules, and single sign-on. A 7-day free trial is available, but there is no free plan.
The main trade-off is tier separation: teams wanting the broader channel mix or advanced analytics need Premium, while single sign-on and SLA rules are reserved for Advanced. Integrations include ClickUp, Slack, Google Calendar, Zapier, Pipedrive, HubSpot, Shopify, and Asana, giving teams several ways to connect support workflows with other tools. Helpwise suits small teams prioritizing shared inbox coordination at a relatively low starting price; teams that need a free ongoing option or those features on the entry tier should look elsewhere.
Helpwise pros and cons
- Where it wins
- Collision detection, shared drafts, notes, and mentions support team coordination.
- Standard starts at $12 per user monthly with annual billing.
- Web, iOS, and Android apps plus integrations including Slack and HubSpot.
- Where it doesn't
- There is no free plan.
- Standard covers only email, live chat, and Facebook.
- WhatsApp, SMS, calling, and Instagram are listed on Premium, not Standard.
Helpwise fact sheet, pricing and score →
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