Helo.ai
Helo.ai: A broad RCS and omnichannel platform for enterprise customer conversations. Ranked #11 of 28 in RCS Business Messaging Software by our editors (8.2/10); pricing: Pricing on request; best for omnichannel teams adding RCS to existing channels.
At a glance
- Editor score8.2 / 10
- PricingPricing on request
- Best forOmnichannel teams adding RCS to existing channels
- Two-way messagingYes
- Founded2001
- Facts checked21 Sep 2026
Where it wins
- Branded RCS profiles with rich media, carousels and web views
- Two-way messaging with suggested replies and delivery receipts
- Connects CRM, ERP, customer data platforms and messaging channels
Where it doesn't
- Pricing requires a sales conversation
- Enterprise-oriented capabilities may exceed narrow RCS needs
- Channel breadth can require integration and campaign-management work
Our verdict on Helo.ai
Helo.ai is an enterprise communications platform from VivaConnect Private Limited that adds RCS business messaging to SMS, WhatsApp, email, voice and AI-powered conversational tools. It is aimed at businesses and enterprise teams in banking, financial services, insurance, utilities, retail and e-commerce. Teams can use branded and verified sender profiles, rich media messages, interactive buttons, suggested replies, carousel cards and web-view experiences to support customer journeys and two-way conversations.
Its main strength is channel and system connectivity. Helo.ai supports web access and API connectivity, with integrations for CRM, ERP and customer data platforms. It also connects RCS with SMS, WhatsApp and Voice, while automated SMS fallback can continue delivery when RCS is unavailable. Campaign analytics, engagement tracking, delivery receipts and read receipts give teams visibility into message outcomes. These capabilities make the product a fit for organizations that want RCS to operate alongside established communications and customer-data systems rather than as an isolated messaging tool.
The pricing model is contact sales, so evaluation is likely to center on the organization’s channels, integrations and campaign requirements rather than a self-serve plan. The feature set is broad, including AI features, automated notifications and customer journeys, but that breadth may be more than a team seeking only basic RCS broadcasts or simple customer alerts needs. Helo.ai suits enterprise teams that value verified branding, interactive content, fallback messaging and connected workflows. A narrower RCS tool may be a better choice for buyers who want a focused product with publicly stated plan options or minimal integration scope.
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Helo.ai pricing
Helo.ai fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Two-way messaging | Yes |
| Rich media messages | Yes |
| Suggested actions | Yes |
| Carousel messages | Yes |
| Delivery and read receipts | Yes |
| Access method | Both |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR |
| Support | Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: CRM, ERP, customer data platforms, SMS, WhatsApp, RCS … See all → |
| Pricing | Pricing on request |
| Website | helo.ai |
| Facts checked | 21 Sep 2026 |
Helo.ai integrations
Helo.ai lists 7 integrations on its own site.
- CRM
- ERP
- customer data platforms
- SMS
- RCS
- Voice
See all Helo.ai integrations →
Alternatives to Helo.ai
- Infobip RCS for BusinessA broad RCS messaging stack for enterprises that need APIs, analytics, and fallback.9.2
- Google RCS for BusinessA native Google RCS stack for teams building branded, conversational customer messaging.9.1
- Sinch RCS for BusinessA capable API-led RCS service for branded, two-way customer messaging.9.0
See all Helo.ai alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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