HappyOrNot
HappyOrNot: A focused feedback system for tracking satisfaction by location and time. Ranked #45 of 131 in Survey Software by our editors (4.6/10); pricing: Pricing on request; best for multi-site teams collecting quick customer feedback.
At a glance
- Editor score4.6 / 10
- PricingPricing on request
- Best forMulti-site teams collecting quick customer feedback
- Free planNo
- Founded2009
- Facts checked23 Sep 2026
Where it wins
- Collects feedback through kiosks, QR/NFC signage and digital channels
- Shows real-time trends and comparisons by time and location
- AI categorizes and summarizes open comments
Where it doesn't
- Designed for a main question, not long-form questionnaires
- Pricing requires contacting sales and includes setup and annual fees
- Managed adds account services rather than broader survey depth
Our verdict on HappyOrNot
HappyOrNot brings feedback collection and analytics together for organizations that want quick reactions at customer or employee touchpoints. Kiosks, QR/NFC signage and digital channels feed results into a view of satisfaction over time and across locations. Its short format suits frontline teams and operational leaders in settings such as retail, healthcare, food service, transportation and workplaces. It is less suited to researchers or teams building conventional long-form questionnaires: surveys center on one main question, with an optional follow-up and open feedback.
The product’s clearest strength is connecting collection to location-level action. Teams can review real-time results and trends, compare sites, export reports and use alerts and collaboration features to respond. AI categorizes and summarizes open comments, adding context to the pulse data. Demographic analysis and optional respondent contact details are available on some tools. This approach favors frequent, lightweight feedback and operational visibility over detailed branching or lengthy research instruments.
According to the published plans, Essentials covers continuous high-volume feedback, an instant satisfaction pulse and trending service-performance data. Professional adds analytics software, an AI open-feedback model, richer data, real-time collaboration and alerts. Managed includes the Professional package plus an assigned expert team, account management and maintenance. Pricing is custom, with a setup fee and annual subscription. HappyOrNot supports web, iOS, Android and API access, with integrations including Slack, Microsoft Teams, Power BI, Tableau and Salesforce. Choose it when distributed teams need quick feedback and comparable site trends; consider a general survey tool when questionnaire flexibility is central.
Your product? Our editors can test HappyOrNot in depth and publish a review, labelled as paid · from $149/mo →
HappyOrNot pricing
All 3 HappyOrNot plans and prices →
HappyOrNot fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Responses included | Not verified |
| Questions per survey | Not verified |
| Logic branching | Not verified |
| Custom branding | Yes |
| Response analytics | Yes |
| API access | Yes |
| Respondent panel | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SSO/SAML, 2FA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8,000+ integrations: Zapier, Slack, Microsoft Teams, Gmail, Power BI, Tableau … See all → |
| Pricing | Pricing on request (source) |
| Website | happy-or-not.com |
| Facts checked | 23 Sep 2026 |
HappyOrNot integrations
HappyOrNot lists 8,000+ integrations on its own site — the 14 named here are the ones its pages call out.
- Zapier
- Slack
- Microsoft Teams
- Gmail
- Power BI
- Tableau
- Salesforce
- Medallia
- InMoment
- Qualtrics
- Microsoft Azure AD
- Okta
- AWS SSO
See all HappyOrNot integrations →
Alternatives to HappyOrNot
- SurveyMonkeyA broad survey platform combining branching, analytics, branding, integrations, and audience access.9.4
- QualtricsAdvanced survey research for teams that need logic, analysis, panels, and API access.9.3
- Zoho SurveyA low-cost survey platform with logic, offline collection, reporting, and Zoho integrations.9.1
See all HappyOrNot alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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