Grateful review
A UK-focused platform for compliant tronc rules, transparent earnings and payroll flows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Grateful is a UK hospitality tipping and tronc platform for restaurants, hotels, bars and other service operators. It automates tip and service-charge collection, allocation, compliance records, payroll flows and employee visibility. Hospitality groups can manage multiple sites, roles and rules, while employees review earnings and documents through the platform and mobile app. Direct cashless tipping through QR codes and secure links adds a customer-facing collection option, and STASH lets employees save from tips or tronc payments.
Pricing follows a contact-sales model rather than a standard self-serve plan structure. There is no free plan, and tronc pricing is based on location or recipient, with a quote required. Direct tipping includes a customer-paid transaction fee. The platform runs on web and Android, with connections across POS, workforce, HR, PMS and payroll systems. Listed integrations include 3SPOS, Access, Bizimply, Bleep, Deputy, Epos Now, Fourth Hospitality, Guestline, Harri, Kobas and Oracle Simphony, alongside payroll options including API integrations and Sage 50 CSV export.
The strongest fit is for operators that need detailed control over distribution and oversight. Allocation can be configured across sites, roles and shifts, with reporting by site, team and time period. Employees receive real-time earnings visibility, while independent troncmaster oversight and compliance records support governance. The product is less suitable for small operators seeking transparent online pricing or a free starting tier. Groups with UK hospitality operations, complex pool rules and payroll requirements should shortlist Grateful; businesses outside that operating model may prefer a narrower tipping tool.
Grateful pros and cons
- Where it wins
- Configurable tronc rules across sites, roles and shifts
- Real-time employee earnings visibility with distribution breakdowns
- Direct cashless tipping, payroll exports and 11 POS integrations
- Where it doesn't
- Pricing requires a sales quote
- No free plan is available
- Its focus is UK hospitality tipping and tronc management
Grateful fact sheet, pricing and score →
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