Globalgig Hosted PBX review
Hosted PBX basics with routing, queues, recording, and calling across devices.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Globalgig Hosted PBX is a cloud-delivered business phone system for mid-market and enterprise teams with distributed, hybrid, or remote workforces. It replaces on-premises PBX hardware with managed calling, voicemail, auto attendant, hunt groups, conferencing, routing, reporting, and number management. Users can keep one contact number across locations and devices, while administrators manage users and extensions through a web portal. Its breadth makes it relevant to organizations that need more than a basic hosted line, particularly those coordinating calls across locations.
Call handling is a central strength. The system includes interactive voice response, call transfer and forwarding, conditional and time-based routing, hunt groups, and call queues. Voicemail-to-email delivery and unified messaging, chat, SMS, and conferencing add communication options, while call reporting and queue statistics help administrators monitor activity. Call recording and mid-call recording redaction are also included. Mobile and desktop applications and a WebRTC softphone support use across devices; local, international, and toll-free number services extend its reach. These features suit teams with layered call flows, though organizations seeking only straightforward calling may find the feature scope unnecessary.
According to the vendor's published product details, Globalgig provides email and phone support, with 24/7 support, and lists SOC 2 and ISO 27001 compliance. Optional call-center capabilities may also fit organizations extending beyond standard PBX needs. According to the vendor's pricing information, Hosted PBX is sold through a contact-sales model rather than published plan tiers, so buyers will need to discuss costs directly. That approach may suit mid-market and enterprise procurement, but is less convenient for teams comparing prices upfront. Choose it for managed hosted calling with routing, queues, recording, and number services; consider a simpler option if you need basic phone service or self-serve pricing.
Globalgig Hosted PBX pros and cons
- Where it wins
- Automates call handling with IVR, time-based routing, and hunt groups.
- Combines call recording, queue statistics, and call reporting.
- Supports local, international, and toll-free numbers across mobile and desktop apps.
- Where it doesn't
- Pricing requires contacting sales.
- The product is aimed at mid-market and enterprise teams.
- Optional call-center capabilities may not suit teams seeking only basic calling.
Globalgig Hosted PBX fact sheet, pricing and score →
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