GetWFM review
A capable free attendance and scheduling platform with paid tiers for growing operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
GetWFM is cloud-based workforce management software from TixTime, LLC for contact centers, including inbound, outbound, multichannel, and BPO operations. Its scope covers employee scheduling, attendance tracking, schedule adherence, time-off management, team administration, analytics, payroll exports, and API access. Teams focused on attendance and schedule control can use the platform across unlimited employees on every listed plan.
Pricing is structured around a free Team plan and two paid tiers. Team is free forever and supports three teams, one timezone, and one month of history, with scheduling, attendance, team management, time off, adherence, payroll exports, and a basic API. Workforce uses hourly pricing via contact sales and adds 15 teams, three timezones, unlimited history, business support, role-based permissions, audit logs, configuration profiles, customizable types and rules, and a complete API. Enterprise uses a contact-sales implementation plan and adds unlimited teams and timezones, developer support, a dedicated contact, change management, custom onboarding, custom domains and email, and custom agreements.
The strongest fit is a budget-conscious contact center that needs core workforce controls without a paid entry point. Scheduling includes breaks, meetings, states, availability, interval coverage, drag-and-drop editing, and direct communication, while adherence includes weighted scoring, trends, automatic calculations, and exception approvals. Analytics, report exports, warehouse integrations, HR integrations, and payroll exports extend its operational reach. Forecasting is available as an Enterprise add-on, so teams that require forecasting as a standard starting capability should consider alternatives. The published platform options are web and API, making GetWFM a better fit for browser-based operations and API-connected workflows than for teams seeking a stated mobile experience.
GetWFM pros and cons
- Where it wins
- Free plan includes scheduling, attendance, adherence, and time off
- Unlimited employees on every listed plan
- Payroll exports, analytics, and API access support operations
- Where it doesn't
- Free plan limits teams, timezone, and history
- Inbound forecasting requires an Enterprise add-on
- Published platforms are web and API
GetWFM fact sheet, pricing and score →
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