Fullview Cobrowsing review
Advanced cobrowsing and session intelligence for large support organizations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Fullview Cobrowsing is a web-based and API-accessible customer support tool for support, success, technical support, and onboarding teams. Agents can view and interact with a customer’s website or web app in real time, guide users with clicks and highlights, or take screen control. Customers can request inbound cobrowsing sessions, and no customer download is required. The product also supports desktop and mobile browsers, making it suitable for organizations assisting customers across web experiences.
Pricing is structured around a paid Starter plan and a Custom plan. Starter costs $489 per month and includes five unlimited cobrowsing seats, 50,000 monthly session replays, unlimited view-only recording seats, and integrations with Intercom, HubSpot Service Hub, and Zendesk. The Custom plan adds higher session replay volumes, more cobrowsing seats, advanced configuration, and standalone cobrowsing or session replay options. The published plans make Fullview a stronger fit for larger teams with substantial support volume than for smaller organizations seeking a low-cost entry point.
Its standout capability is the combination of live assistance and post-session analysis. Teams can access console logs and network data during troubleshooting, automatically record sessions for review or developer handoff, and use AI-generated audio transcripts and sentiment analysis afterward. Sensitive-data masking adds control over recorded sessions. One-click initiation from helpdesk workflows supports an established service operation, while four listed integrations cover major helpdesk and customer-management environments. Choose Fullview Cobrowsing when advanced cobrowsing, recording, and session intelligence justify the monthly cost; teams needing a free plan or lower starting price should consider an alternative.
Fullview Cobrowsing pros and cons
- Where it wins
- Real-time cobrowsing with screen control, pointing, clicking, and highlighting
- Automatic recordings with transcripts, sentiment analysis, and data masking
- Helpdesk initiation across Zendesk, Intercom, Salesforce, and HubSpot
- Where it doesn't
- Starter begins at $489 per month
- No free plan is available
- Advanced configuration and higher volumes require Custom pricing
Fullview Cobrowsing fact sheet, pricing and score →
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