Freshdesk Omni (formerly Freshworks Customer Service Suite) comparisons
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7 head-to-heads in Customer Service CRM Software, each with the specs and prices we checked.
9.0/10Editor score
Freshdesk Omni (formerly Freshworks Customer Service Suite)9.0
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Freshdesk Omni (formerly Freshworks Customer Service Suite) head-to-head
- Freshdesk Omni (formerly Freshworks Customer Service Suite) vs Salesforce Service Cloud
- Freshdesk Omni (formerly Freshworks Customer Service Suite) vs ServiceNow Customer Service Management AI Agents
- Freshdesk Omni (formerly Freshworks Customer Service Suite) vs Pega Customer Service
- Freshdesk Omni (formerly Freshworks Customer Service Suite) vs Intercom
- Freshdesk Omni (formerly Freshworks Customer Service Suite) vs eGain Customer Engagement Hub
- Freshdesk Omni (formerly Freshworks Customer Service Suite) vs Oracle Service
- Freshdesk Omni (formerly Freshworks Customer Service Suite) vs Sprinklr Service
Freshdesk Omni (formerly Freshworks Customer Service Suite) vs each of them
| # | Tool | Free plan | Paid from | Case management | SLA management | Omnichannel support | Knowledge base | Score |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshdesk Omni (formerly Freshworks Customer Service Suite) | No | $29/user/mo | Yes | Yes | Yes | Yes | 9.0 |
| 2 | Salesforce Service Cloud | No | $25/user/mo | — | Yes | — | — | 6.3 |
| 3 | ServiceNow Customer Service Management AI Agents | No | — | — | Yes | — | — | 4.3 |
| 4 | Pega Customer Service | — | — | — | — | — | — | — |
| 5 | Intercom | No | $29/user/mo | — | — | — | — | 5.0 |
| 6 | eGain Customer Engagement Hub | — | — | Yes | Yes | Yes | Yes | — |
| 7 | Oracle Service | — | — | — | Yes | — | — | 3.9 |
| 8 | Sprinklr Service | No | — | — | — | — | — | — |
Compare Freshdesk Omni (formerly Freshworks Customer Service Suite) with any customer service CRM
These are the matchups our editors wrote up. The compare tool pairs Freshdesk Omni (formerly Freshworks Customer Service Suite) with any other product in Customer Service CRM Software — and up to four at once — from the same checked specs.
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Compared by iTechGuides Editors · Editorial team · Updated Sep 2026