Formbricks review
A flexible open-source NPS platform with multichannel surveys and self-hosting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Formbricks is an open-source experience management and NPS survey platform for teams collecting feedback from customers, users, and employees. It supports link-based, website, email-embedded, and in-app surveys, including relational and transactional NPS programs. Respondents can be segmented by attributes, while teams can analyze responses through dashboards and act on feedback with follow-ups and workflows. Deployment is available through managed cloud hosting or on the team's own infrastructure, with web, iOS, Android, API, and self-hosted options.
Pricing is structured around a free plan and paid tiers. The Hobby plan includes link-based and in-product surveys, full API access including MCP, and hosting in Frankfurt. Pro costs $89 per month with monthly billing or $74 per month with annual billing, and adds 3 workspaces, unlimited seats, contact and segment management, email follow-ups, custom webhooks, and iOS and Android SDKs. Scale costs $390 per month monthly or $325 per month annually, with 5 workspaces, teams and access roles, quota management, and workflows. A 14-day free trial is also available.
Formbricks fits teams that need more than a basic NPS form, especially when segmentation, conditional follow-up logic, feedback taxonomy, AI translations, and automated actions matter. Integrations include Salesforce, HubSpot, Slack, Google Sheets, Notion, n8n, ActivePieces, Zapier, and Make.com, alongside REST APIs and custom webhooks. Teams seeking self-hosting and control over deployment have a clear fit, while those wanting a simpler hosted tool or clearly documented native CRM connectors may prefer an alternative. The free plan and open-source model make it a practical starting point, while Pro and Scale add capacity, collaboration, and automation for larger programs.
Formbricks pros and cons
- Where it wins
- Open-source deployment with managed cloud and self-hosted options
- Multichannel NPS surveys with conditional logic and segmentation
- APIs, webhooks, workflows, and integrations across common business tools
- Where it doesn't
- The lower Pro price requires annual billing
- Scale pricing is substantially higher than Pro
- CRM connections rely on APIs and webhooks rather than clearly documented native connectors
Formbricks fact sheet, pricing and score →
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