Fetch review
A focused Google review tool with multichannel requests and multi-business plans.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Fetch is a web-based review management platform for businesses that want to collect customer feedback and manage Google reviews. It supports public Google review requests through SMS, email, QR codes, email signatures, NFC cards, and social posters. Customers can also submit private feedback, while businesses can respond to reviews and manage multiple businesses from a centralized dashboard. The product is especially well suited to small businesses focused on Google review collection, with larger subscription tiers for organizations managing more businesses.
Its strongest angle is request-channel breadth. A business can use direct SMS and email requests alongside offline collection methods such as QR codes, NFC cards, and social posters. Private feedback gives customers a separate path for sharing dissatisfaction, and the client feedback dashboard brings that input together with in-app Google review management. User management is included in the Standard, Medium, and Large subscriptions, giving teams a shared administrative layer rather than limiting the product to a single operator.
The subscription structure is organized around business and SMS-credit limits. Standard supports up to 1 business with 30 SMS credits per month; Medium supports up to 5 businesses with 150 SMS credits; and Large supports up to 15 businesses with 450 SMS credits. Each of those tiers includes the dashboard, Google review management, QR code generation, and user management. An Enterprise Plan adds custom solutions and tailored plans for large organizations or specialized requirements, while a 30-day trial provides time to assess the workflow. Fetch fits teams that prioritize Google reviews and multiple collection channels. Businesses needing broader review-source coverage, integrations, or a non-web platform should consider alternatives.
Fetch pros and cons
- Where it wins
- Requests through SMS, email, QR codes, NFC cards, and social posters
- Private feedback helps route dissatisfied customers away from public reviews
- Multi-business plans include centralized feedback and Google review management
- Where it doesn't
- Web-only access limits platform flexibility
- Google is the listed review source
- SMS credits are capped by subscription tier
Fetch fact sheet, pricing and score →
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