FeedbackRobot review
A broad feedback workflow suite with a useful free plan and clear AI-action limits.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
FeedbackRobot is a cloud-based review monitoring and customer feedback management platform for local businesses, hospitality groups, agencies, and multi-location brands. It brings public review monitoring, sentiment scoring, AI-drafted responses, surveys, automated resolutions, escalations, and team collaboration into one workspace. Small teams can use it to collect feedback through email, SMS, and WhatsApp while also managing incoming reviews and displaying testimonials through feedback walls and embeddable widgets.
Its freemium pricing makes the entry point notable. The Free plan costs $0, has no time limit, requires no credit card, and includes 25 AI actions, 10 drafts, 10 surveys, and 5 assets. Agent Pro costs $99 per business per month and adds 1,000 AI actions monthly, 2 workspaces, custom branding, unlimited touchpoints, and video and voice testimonials. Agent Advanced costs $199 monthly with 5,000 AI actions, 10 workspaces, whitelabeling, custom domains, vanity URLs, and unlimited touchpoints. Agent Enterprise costs $399 monthly and adds 20,000 AI actions, 50 workspaces, a dedicated account manager, single sign-on, API access, and custom AI training.
The platform covers Google, Tripadvisor, Booking.com, Agoda, Yelp, Facebook, Zomato, and OpenTable, with integrations including Salesforce, Shopify, Stripe, Amadeus, Cin7, and its API. Workflow automations can use triggers, conditions, waits, and actions, giving teams room to formalize follow-up and escalation processes. The Free plan’s two-location limit makes it a better fit for smaller operations than larger multi-location programs. Teams needing higher capacity, more workspaces, custom branding, or enterprise controls should consider the corresponding paid tier; organizations seeking a narrower review-monitoring tool may find this broader feedback workflow scope unnecessary.
FeedbackRobot pros and cons
- Where it wins
- Monitors reviews across eight named public platforms
- Combines surveys, AI replies, escalations, and a shared inbox
- Free plan includes widgets, automation, and no time limit
- Where it doesn't
- Free plan is limited to two locations
- Paid plans start at $99 per business per month
- AI actions are capped by plan
FeedbackRobot fact sheet, pricing and score →
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