Engati review
A broad AI chatbot and live-chat platform for businesses managing multiple channels.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Engati is a conversational AI platform for businesses building chatbots, AI agents and live-chat experiences across websites, WhatsApp, voice and other digital channels. Its feature set covers no-code or low-code flow building, NLP, generative AI, document-based knowledge training, campaigns, analytics and human-agent handoff. Small businesses, mid-market teams and enterprises can use it for customer acquisition, support, commerce and engagement workflows.
Pricing is organized around contact-sales plans rather than published fixed amounts. Standard includes chatbot, live chat, NLP support, pre-built and DIY integrations and email support. Enterprise adds the full chatbot, live-chat and NLP feature set, plus multi-language support, custom integrations, custom reports, priority support and a dedicated customer success manager. Partner focuses on partner portals, training, bot customization and co-marketing support. Separate WhatsApp plans range from an Accelerator tier with an inbox, broadcasts, basic automation and up to five agents to Enterprise features such as generative-AI conversations, multiple digital channels, custom app integrations, unlimited chatbot flows, LLM and voice integrations. Omnichannel plans add multi-channel deployment and broader analytics.
Engati’s strongest differentiator is the combination of visual bot design and AI training options. Teams can build flows with drag-and-drop tools, train bots using FAQs, intents, entities or documents through RAG or DocuSense, then route conversations to human agents. CRM, ecommerce, logistics and payment integrations extend its use beyond support, while Shopify, WooCommerce and Google Sheets cover specific workflows. Engati suits organizations that want AI automation across several messaging channels and can work through a contact-sales process. Teams seeking only a basic website chat widget or straightforward self-serve pricing may prefer a narrower tool.
Engati pros and cons
- Where it wins
- Visual bot building with generative AI and document-based knowledge training
- Live-agent handoff, campaigns, analytics and omnichannel deployment
- Integrations for CRM, ecommerce, logistics, payments and Google Sheets
- Where it doesn't
- Contact-sales pricing makes plan comparison less direct
- No perpetual free plan; access is limited to a 7-day trial
- Advanced capabilities are spread across several specialized plans
Engati fact sheet, pricing and score →
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