Eleveo Workforce Management
Eleveo Workforce Management: A broad workforce management suite for complex, multi-skill contact centers. Ranked #6 of 24 in Call Center Workforce Management Software by our editors (8.8/10); pricing: Pricing on request; best for multichannel, multi-skill contact centers.
At a glance
- Editor score8.8 / 10
- PricingPricing on request
- Best forMultichannel, multi-skill contact centers
- Adherence trackingYes
- Founded1999 · Prague, Czech Republic
- Facts checked20 Sep 2026
Where it wins
- AI scheduling combines multichannel forecasts with multi-skill coverage
- Intraday reforecasting and adherence support live staffing adjustments
- PTO, shift swaps, and calendar sync support agent self-service
Where it doesn't
- Pricing is quote-based and requires a sales conversation
- The listed platform is web-based
- Its breadth may exceed the needs of single-channel teams
Our verdict on Eleveo Workforce Management
Eleveo Workforce Management helps contact centers forecast demand, schedule agents, monitor adherence, and adjust staffing during the day. It is designed for multichannel operations spanning voice, chat, and email, with support for multi-skill scheduling and real-time workforce oversight. Contact centers can use it across cloud, on-premises, and hybrid deployments, while agents receive schedule access, PTO requests, and shift-swap capabilities. The product is aimed at organizations ranging from small businesses to large enterprises, with its strongest fit in teams coordinating multiple channels, skills, and staffing conditions.
Pricing is quote-based, so buyers should approach Eleveo as a sales-led purchase rather than a self-serve subscription. The product covers a wide operational scope: multichannel volume forecasting, historical-data adjustments, AI-powered automatic scheduling, standard and real-time adherence, intraday management, and drag-and-drop schedule editing. Agent-facing tools include day, week, and month schedule views, PTO requests, shift swaps, and iCalendar synchronization for smartphone schedule access. That combination gives workforce managers and agents distinct tools for planning, monitoring, and day-to-day changes.
Integration fit is a notable consideration for contact centers already operating on supported systems. Eleveo lists integrations with Cisco Webex Contact Center, Amazon Connect, Microsoft Teams, Cisco UCCE/UCCX/CUCM, Genesys Pure Engage, and Unify OpenScape Xpert. Its multichannel and multi-skill focus makes it a sensible choice for organizations that need forecasting, adherence, intraday control, and self-service in one workforce management product. Teams seeking a lightweight scheduling tool for a simpler operation may find its broader contact-center scope unnecessary.
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Eleveo Workforce Management pricing
Eleveo Workforce Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Volume forecasting | Yes |
| Forecast granularity | Both |
| Adherence tracking | Yes |
| Intraday management | Yes |
| Skills-based scheduling | Yes |
| Agent self-service | Yes |
| Deployment model | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, PCI DSS |
| Support | Email, Phone, Tickets, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Cisco Webex Contact Center, Amazon Connect, Microsoft Teams, Cisco UCCE/UCCX/CUCM, Genesys Pure Engage, Unify OpenScape Xpert See all → |
| Pricing | Pricing on request (source) |
| Website | eleveo.com |
| Facts checked | 20 Sep 2026 |
Eleveo Workforce Management integrations
Eleveo Workforce Management lists 6 integrations on its own site.
- Cisco Webex Contact Center
- Amazon Connect
- Microsoft Teams
- Cisco UCCE/UCCX/CUCM
- Genesys Pure Engage
- Unify OpenScape Xpert
See all Eleveo Workforce Management integrations →
Alternatives to Eleveo Workforce Management
- Aspect WorkforceDeep forecasting, scheduling, and adherence tools for complex contact centers.9.4
- NiCE Workforce ManagementA broad WFM suite for complex, multi-channel contact-center operations.9.3
- Verint Workforce ManagementA broad workforce platform for enterprise teams managing voice, digital, and back-office work.9.2
See all Eleveo Workforce Management alternatives →
Eleveo Workforce Management vs the competition
- Eleveo Workforce Management vs NiCE Workforce Management
- Eleveo Workforce Management vs Verint Workforce Management
- Eleveo Workforce Management vs Peopleware
- Eleveo Workforce Management vs CommunityWFM
- Eleveo Workforce Management vs SingleComm Workforce
Compare Eleveo Workforce Management with any tool side by side →
Also Ranked In
Eleveo Workforce Management is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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