eGain Knowledge Hub
eGain Knowledge Hub: A broad AI knowledge hub for guided contact-center support and customer self-service. Ranked #28 of 136 in Knowledge Base Software by our editors (6.5/10); pricing: Paid; best for contact centers needing guided knowledge.
At a glance
- Editor score6.5 / 10
- PricingPaid
- Best forContact centers needing guided knowledge
- Free planNo
- Publishing audienceBoth
- Facts checked21 Sep 2026
Where it wins
- AI-assisted authoring, curation, search, and process guidance
- Compliance workflows, revision history, and role-based access control
- Salesforce, SharePoint, Confluence, and content APIs
Where it doesn't
- No free plan is available
- Customer self-service pricing is usage-based
- Access is divided across three audience-specific plans
Our verdict on eGain Knowledge Hub
eGain Knowledge Hub is a cloud knowledge-management platform for enterprises, contact centers, and customer self-service teams. It brings together content from systems such as Salesforce, SharePoint, and Confluence, then publishes it through personalized portals and embedded experiences. Contact-center agents get AI-powered knowledge and guidance, while enterprise users and customers have separate access options for internal knowledge and intelligent self-service.
Its strongest fit is guided support operations. AI-assisted authoring and curation help teams create and maintain content, while AI search and process guidance support users as they find information and follow procedures. Compliance workflows, revision history, role-based access control, and knowledge-performance analytics add governance and measurement. Audience-specific portals and content personalization also allow organizations to tailor knowledge for different user groups.
The platform has three published plan categories: Contact Center User, Enterprise User, and Customer Self-Service. The first two address internal users in distinct settings, while the third focuses on intelligent customer self-service and uses usage-based pricing. Web access and APIs support content ingestion, search, retrieval, and portal customization, with integrations for Salesforce, SharePoint, and Confluence. Organizations seeking a central knowledge system with guided workflows, personalization, and analytics should consider eGain Knowledge Hub. Teams wanting a free starting point or a single simple plan may prefer a narrower tool.
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eGain Knowledge Hub pricing
All 3 eGain Knowledge Hub plans and prices →
eGain Knowledge Hub fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Publishing audience | Both |
| Article limit | Not verified |
| Custom domain | Not verified |
| SSO support | Yes |
| Version history | Yes |
| Content analytics | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Support | Email, Phone, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Salesforce, SharePoint, Confluence |
| Pricing | Paid (source) |
| Website | egain.com |
| Facts checked | 21 Sep 2026 |
eGain Knowledge Hub integrations
eGain Knowledge Hub lists 3 integrations on its own site.
- Salesforce
- SharePoint
- Confluence
Alternatives to eGain Knowledge Hub
- ConfluenceA mature knowledge workspace with structured content, permissions, search, and Atlassian integrations.9.4
- BlueSpiceA broad, open-source knowledge base with workflows, permissions, analytics, and self-hosting.9.2
- GuruA governed internal knowledge hub with cited AI answers and verification workflows.9.0
See all eGain Knowledge Hub alternatives →
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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