Effigate review
A focused choice for MSPs that need SLA control tied to contracts, billing, and client access.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Effigate is a cloud platform for managed service providers, IT services companies, digital agencies, consultants, and enterprise IT teams. It combines agile project management with a contract-governed helpdesk, priority-based response and resolution timers, support-level routing, client portals, time tracking, billing, and invoicing. The SLA model covers business hours, after-hours, and weekends, with independent response and resolution targets, pre-breach warnings, escalation rules, breach evidence, and reporting by priority, support level, agent, and contract.
The published plans show a paid model with a 7-day free trial. Professional costs $79 per month when billed monthly and supports up to 25 users. It includes SLA enforcement, contract billing, a client portal, an invoicing engine, and rate card versioning. Enterprise adds unlimited users, IP firewall rules, audit log export, SSO / SAML, dedicated onboarding, and an SLA uptime guarantee. For MSPs, the key distinction is that Effigate connects SLA performance to contract billing and billing deductions rather than treating ticket timing as a separate helpdesk function.
Effigate runs on the web and provides a tenant-scoped REST API with outbound webhooks. Listed integrations include GitHub, GitLab, Gitea, Slack, Microsoft Teams, Email, Amazon S3, Google Drive, and Dropbox. Its scope is broad: teams can manage sprints, epics, stories, tasks, tickets, support tiers, contracts, rate cards, invoices, and time tracking in the same platform. Choose it if billable SLA operations, multi-level routing, client visibility, and contract reporting are central requirements. It is less suitable for organizations seeking a free plan or a Professional deployment above 25 users without moving to Enterprise.
Effigate pros and cons
- Where it wins
- Business-hour, weekend, and after-hours SLA timers
- Pre-breach warnings, escalations, and breach evidence
- Client portal, contract billing, invoicing, and rate cards
- Where it doesn't
- No free plan is available
- Professional is limited to up to 25 users
- SSO/SAML and audit log export are Enterprise features
Effigate fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.
Last updated · How we research and update