Dispatch review
Automates courier selection, fleet operations, tracking, delivery exceptions, and analytics.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Dispatch is delivery operations software for ecommerce brands managing owned riders and third-party courier partners. It fits D2C brands, quick-commerce operators, retail chains, marketplace sellers, and Indian operations coordinating partner courier networks. The product combines fleet management for vehicles, trips, rider shifts, and attendance with automated courier selection, live rider tracking, customer ETA updates, photo and signature proof of delivery, cash-on-delivery collection, failed-delivery handling, and delivery analytics.
The published plans scale around shipment volume and operational complexity. Starter supports up to 2,000 shipments per month, one hub, up to five riders, and 16+ courier integrations, with email and chat support. Growth raises capacity to 20,000 shipments per month, adds unlimited hubs and riders, rate cards, SLA dashboards, NDR automation, reattempt workflows, and priority support. Enterprise adds unlimited shipments, a dedicated success manager, custom integrations and SLAs, SSO, advanced roles, and uptime and support guarantees. Enterprise pricing is custom, while the site advertises a free trial.
Dispatch’s ecosystem fit is a central strength. Integrations include Delhivery, Delhivery Hyperlocal, Shiprocket, Borzo, Porter, Dunzo, Volta, Qwqer, LoadShare, Blitz, Pikndel, DHL, FedEx, DTDC, and Australia Post, alongside ecommerce order sources. Its native Android rider app supports field execution, while the web and API coverage supports operational coordination. NDR queues, courier switching, COD workflows, and analytics give teams a focused toolkit for multi-carrier delivery management. It is a strong fit for operations that need automated dispatch and exception handling across owned and partner fleets. Smaller teams with simple delivery needs may find the fleet, courier, and workflow scope more than they require.
Dispatch pros and cons
- Where it wins
- Automated courier selection based on cost, SLA, serviceability, and rules
- NDR workflows cover reattempts, rescheduling, returns, and courier switching
- Supports fleet shifts, live tracking, ETA updates, POD, COD, and analytics
- Where it doesn't
- Starter is limited to 2,000 shipments monthly, one hub, and five riders
- Platform coverage is limited to web, Android, and API
- Enterprise uses custom pricing and requires a dedicated success model
Dispatch fact sheet, pricing and score →
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