Dialpad WFM
Dialpad WFM: A cloud WFM suite covering forecasting, scheduling, adherence, and intraday control. Ranked #10 of 24 in Call Center Workforce Management Software by our editors (8.4/10); pricing: Pricing on request; best for cloud contact centers needing full WFM.
At a glance
- Editor score8.4 / 10
- PricingPricing on request
- Best forCloud contact centers needing full WFM
- Adherence trackingYes
- Founded2011 · San Ramon, California, USA
- Facts checked20 Sep 2026
Where it wins
- Forecasts contact volume and staffing at 15-minute intervals
- Combines demand-based and skills-based schedule generation
- Includes adherence, intraday control, and agent self-service
Where it doesn't
- Pricing requires contact with a Customer Success Manager or account representative
- Its broad WFM scope may exceed lightweight scheduling needs
- Platform access is centered on the web experience
Our verdict on Dialpad WFM
Dialpad WFM is a cloud workforce management product for contact centers and support teams. It forecasts inbound contact volumes, calculates staffing requirements, creates demand-based schedules, and tracks adherence, occupancy, productivity, and utilization. Managers can configure agent availability, skills, contracted hours, activities, and time-off data. Agents can view schedules, submit availability and time-off requests, and access the product on desktop or mobile. It is available as an addition to Dialpad or as a standalone product.
The published purchasing model is contact-sales rather than a listed self-serve subscription. Customers are directed to a Customer Success Manager or account representative for access and plan information. Dialpad WFM connects with contact-center, CRM, and helpdesk platforms including Front, Twilio, Aircall, Intercom, Salesforce, Zendesk, Dixa, Kustomer, and Talkdesk. This integration range supports organizations that need workforce planning alongside existing communication and support systems, while the cloud deployment fits teams that want browser-based access.
Its strongest distinction is the breadth of workforce controls in one product. Forecasting includes contact volume, staffing requirements, and 15-minute intervals; scheduling supports both demand-based generation and skills-based activity assignment. Real-time adherence tracking and intraday schedule and staffing management give managers tools for responding during operating periods, while reporting covers performance and utilization. Timesheet exports, calendar synchronization, and self-service for schedules, availability, and time off extend the workflow to agents. Dialpad WFM suits cloud contact centers that need structured, full-scope WFM; teams seeking only basic shift planning may find its operational coverage broader than necessary.
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Dialpad WFM pricing
Dialpad WFM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Volume forecasting | Yes |
| Forecast granularity | Interval |
| Adherence tracking | Yes |
| Intraday management | Yes |
| Skills-based scheduling | Yes |
| Agent self-service | Yes |
| Deployment model | Cloud |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Support | Live chat, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Front, Twilio, Aircall, Intercom, Salesforce, Zendesk … See all → |
| Pricing | Pricing on request |
| Website | wfm.dialpad.com |
| Facts checked | 20 Sep 2026 |
Dialpad WFM integrations
Dialpad WFM lists 9 integrations on its own site.
- Front
- Twilio
- Aircall
- Intercom
- Salesforce
- Zendesk
- Dixa
- Kustomer
- Talkdesk
See all Dialpad WFM integrations →
Alternatives to Dialpad WFM
- Aspect WorkforceDeep forecasting, scheduling, and adherence tools for complex contact centers.9.4
- NiCE Workforce ManagementA broad WFM suite for complex, multi-channel contact-center operations.9.3
- Verint Workforce ManagementA broad workforce platform for enterprise teams managing voice, digital, and back-office work.9.2
See all Dialpad WFM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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