Datto RMM review
A broad cloud RMM suite for MSPs that need monitoring, automation, and security response.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Datto RMM is a cloud-based remote monitoring and management platform for managed service providers and small and midsize businesses. It gives technicians real-time endpoint monitoring and alerts, automated operating-system and application patch management, browser-based HTML5 remote control, script components, automation policies, and remote issue investigation. Support for Windows, macOS, and Linux agents, along with multi-tenant management, makes it suited to providers managing multiple customer environments from a central platform. Security-focused teams also get ransomware detection and automated response, while Microsoft 365 tenant and user management extends coverage beyond traditional endpoint administration.
Its strongest differentiator is breadth across monitoring, remediation, security, and infrastructure visibility. Network topology mapping and asset discovery add network context, while reports, dashboards, and REST API access support operational oversight and integrations. The integration list includes Autotask PSA, ConnectWise PSA, Microsoft 365, Splashtop, VNC, Webroot, Datto Continuity, Datto EDR, Datto Networking, and IT Glue. That combination fits MSPs that want RMM connected to PSA, security, backup, networking, and documentation workflows rather than a standalone monitoring tool.
Pricing uses a contact-sales model, so buyers should expect evaluation and commercial discussions before selecting the service. Datto RMM is a strong choice for security-conscious MSPs that need patching, unattended access, script automation, multi-tenant management, and broad ecosystem connections in one cloud platform. Smaller teams seeking only basic monitoring, or organizations that require a non-cloud deployment model, may find its scope less aligned with their operating needs.
Datto RMM pros and cons
- Where it wins
- Combines monitoring, patching, remote control, scripting, and ransomware response
- Supports Windows, macOS, and Linux with multi-tenant management
- Connects PSA, security, backup, networking, and documentation tools
- Where it doesn't
- Pricing requires contact with sales
- Cloud deployment may not suit teams needing an on-premises option
- Its broad feature set may exceed the needs of narrow RMM use cases
Datto RMM fact sheet, pricing and score →
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